Vodacom Group CIO Mohamed Sami Mohamed Sami, group CIO at Vodacom, says autonomous AI agents that resolve customer problems without handing them to a human are the next big shift in customer experience – and that it is closer than many think. Speaking on TechCentral’s Meet the CIO podcast series, which is brought to our…
The recent Hugging Face incident has triggered a change in narrative around agentic AI but has not dampened spirits around the emerging technology, say experts. The rogue AI attack on open source platform Hugging Face is a stark reminder that even well-resourced, security-literate organisations can fall victim to AI-driven cyber attacks. It also highlights how…
Mark Walker, director and co-founder of Transformation for Innovation (T4i). Organisations should sequence AI spend as incremental to cloud modernisation, not as a parallel track – particularly because security, compute and financial control are all moving faster than the traditional allocation models can absorb. This is according to Mark Walker, director and co-founder of Transformation…
South African organisations are facing increasingly complex cyber threats. As digital transformation accelerates, cloud adoption grows and regulatory obligations become more demanding, security teams are expected to manage more alerts, greater complexity and increased business risk, often without a corresponding increase in resources. For managed security service providers (MSSPs), the challenge is amplified. Every new…
H.E. Eng. Sultan bin Saeed Al Mansoori speaking during the launch of the training programme (Photo: AETOSWire) Dubai Chambers has launched specialised Agentic AI training for more than 14,000 private sector companies, helping businesses build the skills needed to adopt the technology across their operations. This press release features multimedia. View the full release here:…
South African businesses have spent years investing in apps, websites, call centres and chatbots. Mobile behaviour, digital convenience and the demand for immediacy have outpaced what those tools can deliver. Agentic AI is stepping into that gap. Across retail, e-commerce, logistics, hospitality and travel, agentic AI is changing how customer conversations work, and South African…
The SolarWinds World Tour team in Johannesburg. SolarWinds has embedded agentic AI into its IT infrastructure management, monitoring and observability tools to move end-users towards greater operational resilience built on trust. This emerged at the Johannesburg leg of the SolarWinds World Tour this week. The World Tour, held in cities around the world, brings together…
Kaseya’s platform turns IT data into autonomous action. (Image source: 123RF) Kaseya, which positions itself as the leading global provider of AI-powered IT management and cyber security software, today introduced the first agentic IT management platform – powered by Kaseya Intelligence. Unlike traditional IT management tools that surface insights for humans to act on, Kaseya’s…
AI agents are moving from assistants that fetch data to co-workers that run tasks end to end. SAP says that shift — the autonomous enterprise — rests on two things most companies underestimate: context and governance. And with mainstream ECC support ending in 2027, South African businesses are running out of room to decide. Chris…
South African executives are rapidly bypassing the experimental phase of AI pilots, moving quickly through the fundamentals and favouring more aggressive deployments of generative AI and machine learning tools across financial services, telecommunications and retail. The appetite shows up in the rankings, too. According to the Ataraxis Global Outsourcing AI Readiness Index, South Africa ranks…
