South African businesses have spent years investing in apps, websites, call centres and chatbots. Mobile behaviour, digital convenience and the demand for immediacy have outpaced what those tools can deliver. Agentic AI is stepping into that gap. Across retail, e-commerce, logistics, hospitality and travel, agentic AI is changing how customer conversations work, and South African…
The SolarWinds World Tour team in Johannesburg. SolarWinds has embedded agentic AI into its IT infrastructure management, monitoring and observability tools to move end-users towards greater operational resilience built on trust. This emerged at the Johannesburg leg of the SolarWinds World Tour this week. The World Tour, held in cities around the world, brings together…
Kaseya’s platform turns IT data into autonomous action. (Image source: 123RF) Kaseya, which positions itself as the leading global provider of AI-powered IT management and cyber security software, today introduced the first agentic IT management platform – powered by Kaseya Intelligence. Unlike traditional IT management tools that surface insights for humans to act on, Kaseya’s…
AI agents are moving from assistants that fetch data to co-workers that run tasks end to end. SAP says that shift — the autonomous enterprise — rests on two things most companies underestimate: context and governance. And with mainstream ECC support ending in 2027, South African businesses are running out of room to decide. Chris…
South African executives are rapidly bypassing the experimental phase of AI pilots, moving quickly through the fundamentals and favouring more aggressive deployments of generative AI and machine learning tools across financial services, telecommunications and retail. The appetite shows up in the rankings, too. According to the Ataraxis Global Outsourcing AI Readiness Index, South Africa ranks…
Sabine Holl, VP sales engineering and CTO, IBM MEA. Artificial intelligence (AI) is forcing a shift in the way businesses operate and is the foundation to support the construct of an agentic-powered enterprise. Global technology and consulting firm IBM warns though that governance as an afterthought and a siloed approach to AI adoption remain challenges….
Despite technological shifts, AI-enabled payment is still low when it comes to checkout for South African consumers. (Image source: 123RF) While there has been considerable adoption of artificial intelligence (AI) tools in local shoppers’ decision-making, allowing AI agents to conclude the transaction is still limited. This is one of the findings in the 2026 Stay…
Check Point chief technology officer Jonathan Zanger Check Point Software Technologies, a pioneer and global leader in cybersecurity solutions, today launched its Agentic Network Security Orchestration Platform, a purpose-built autonomous agent architecture that executes network security operations across enterprise environments, without requiring constant human intervention. The launch continues the company’s mission to transform the way…
Zubair Mukhtar Chowgale, director of sales engineering at Securonix. Traditional security teams are dealing with too many alerts and not enough time or people to handle them. At the same time, attackers are moving faster using AI, and boards expect clear evidence that security efforts are making a real difference to the business. This was…
Boomi, the data activation company for AI, and Red Hat, the world’s leading provider of open source solutions, today announced a strategic collaboration to deliver a single, integrated stack for deploying agentic AI at scale. For many organizations, building production AI today means assembling numerous disconnected vendor choices spanning agent builders, orchestration tools, governance platforms,…
