Steve Burke, is the executive for agentic automation at iqbusiness For more than a decade, automation inside banks has been used discreetly and on a distributed basis, principally for task automation. It handled bits of processes, typically within business silos. That limited, incremental approach made sense when robotic process automation (RPA) was deterministic, fragile and…
Robotic process automation is dead. For more than a decade, robotic process automation (RPA) was the poster child of automation. It delivered solid value: it automated repetitive tasks, reduced manual effort, and bought organisations time while they modernised core systems. But today, a fundamental truth is unavoidable: RPA as a strategic automation paradigm is dead. …
ITWeb contributor Phillip de Wet. Take it from someone who has tried (and often failed) to sell various newspapers and magazines: South Africa doesn’t have enough readers. Depending on how you slice the data, something like a tenth of the population is illiterate by a formal definition. Functional literacy is a far bigger problem –…
Rimini Street Introduces Agentic AI ERP in Groundbreaking White Paper Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, managed services and Agentic AI ERP innovation solutions, and the leading third-party support provider for Oracle, SAP and VMware software, today announced the publication of its latest thought leadership white paper, The…
Murray Campbell, SVP for cloud and security in MEA at NTT DATA. Digital business and technology services provider NTT DATA has partnered with Google Cloud in a global alliance to accelerate the adoption of agentic AI and AI-powered cloud innovation in enterprises. The companies stated the collaboration combines NTT DATA’s industry expertise in AI, cloud-native…
For decades, the promise of workplace automation revolved around one simple idea: machines would handle the repetitive tasks so humans could focus on higher-value work. But as artificial intelligence continues to evolve, that narrative is shifting. Today we’re seeing the emergence of a new innovation, agentic AI, where intelligent digital agents automate and also actively…
Absa chief digital officer Subash Sharma. (Photograph by Lesley Moyo) Absa is increasingly deploying agentic artificial intelligence (AI) capabilities, and has upgraded its AI virtual assistant, Abby. The big-four bank’s digital future was unveiled yesterday during its inaugural Digital AI Conference in Sandton, Johannesburg, to industry stakeholders and media. Chief digital officer Subash Sharma said…
Sergio Barbosa, CEO of FutureBank. Sergio Barbosa, CEO of fintech firm FutureBank, says traditional, rule-based and rigid automated technology is giving way to agentic AI to enable intelligent, adaptive and customer-centric banking. Agentic AI represents the future of financial services, adds Barbosa. “Traditional automation relies on fixed rules, which limits adaptability and intelligence. Agentic AI,…
Asokan Moodley, head of AI and Industry Advisory for Middle East and Africa at NTT DATA, and Prashil Gareeb, VP: MEA MNCS at NTT DATA. Agentic AI can prove transformative for companies; however, to overcome the hurdles and achieve ROI, they need to partner with industry leaders that have full-stack agentic AI capabilities. This is…
