Bruce von Maltitz, CEO of 1Stream. While traditional automated systems have long supported the foundations of digital customer service in SA, the integration of AI voice agents is a turning point that will revolutionise the way consumers engage with brands. So claims Bruce von Maltitz, CEO at 1Stream, who explains that for many years, interactive…
The author, Telviva’s Rob Lith Voice is the most unforgiving channel in business communication. It may seem odd to read that because, as we know, before telephones were invented, everything was face-to-face and involved speech, and then, for most the modern age, a good proportion of business affairs were conducted over the telephone. The internet…
Getty Images Tully spent much of his journalist career covering India The broadcaster and journalist Sir Mark Tully – for many years known as the BBC’s “voice of India” – has died at the age of 90. For decades, the rich, warm tones of Mark Tully were familiar to BBC audiences in Britain and around…
Lloyd Matthew, Co Founder and CEO. Untapped.AI, a South African AI consultancy, is rapidly gaining national attention after becoming the first local provider to deploy an AI voice agent that routes calls entirely through a South African call exchange. This breakthrough enables businesses to reduce call costs by up to 50% compared to AI voice…
Professor Francisca Onaolapo Oladipo has joined the ranks of Nigerians flying the country’s flag in the international community. No too long ago, Oladipo, who is the vice chancellor of Thomas Adewumi University, Oko-Irese, Kwara State, was elected to serve on the executive committee of the Committee on Data of the International Science Council (CODATA) from…
Watch: Images, cassettes and high-profile figures – What’s in the latest Epstein files? The release of thousands of pages of documents related to the late sex offender Jeffrey Epstein’s abuse has left some who were anxiously awaiting the files disappointed. The documents’ release was prompted by an act of Congress that directed the US Justice…
Ethiopia and India have reaffirmed their commitment to strengthening Africa’s voice in global decision-making, said Sudhakar Dalela, Secretary (Economic Relations) in India’s Ministry of External Affairs. Speaking to the media after Prime Minister Narendra Modi’s visit to Ethiopia, Dalela highlighted the warm reception by Ethiopian Prime Minister Abiy Ahmed and described the discussions as “productive…
Observers with West Africa’s Ecowas and African Union have expressed concern over the military takeover in Guinea-Bissau and the arrests of election officials, a joint statement issued by the organisations said. A group of army officers said on Wednesday they had seized “total control” of the coup-prone west African country, arresting its president, closing its…
Nairobi, Kenya — In Africa, sexual and reproductive health and rights (SRHR) are undergoing a quiet but powerful transformation. Many countries are changing their policies. They are expanding contraceptive and maternal health services, improving HIV prevention efforts, and challenging deeply rooted social norms and stigmas. Despite this progress, young people and adolescents face a growing…
Ukraine’s allies have voiced concerns over a US plan to end the Russia-Ukraine war, saying draft proposals are “a basis which will require additional work”. In a joint statement at the G20 summit in South Africa, they said the plan “includes important elements that will be essential for a just and lasting peace”, but cited…
