Image: Jernej Furman OpenAI introduced three audio models for its developer platform on Thursday, aiming to make voice-based software agents more conversational and capable of completing tasks in real time. The launch of the application programming interface (API) moves the ChatGPT maker beyond transcription and chat towards agents that can listen, translate and act during…
Capitec CEO Graham Lee’s announcement on Wednesday that phone calls between Capitec Connect users are now free of charge is a significant development in the history of telecommunications in South Africa – but not in the way you might be thinking. The South African mobile industry was built on voice. For most of its first…
Kampala, Uganda — Africa’s place in an increasingly contested global order will come under scrutiny at a two-day geopolitics conference set for April 15-16 at Makerere University, as policymakers and analysts debate whether the continent is shaping or being shaped by intensifying external interest. The conference to be held under the theme “Africa and External…
Bruce von Maltitz, CEO of 1Stream. While traditional automated systems have long supported the foundations of digital customer service in SA, the integration of AI voice agents is a turning point that will revolutionise the way consumers engage with brands. So claims Bruce von Maltitz, CEO at 1Stream, who explains that for many years, interactive…
The author, Telviva’s Rob Lith Voice is the most unforgiving channel in business communication. It may seem odd to read that because, as we know, before telephones were invented, everything was face-to-face and involved speech, and then, for most the modern age, a good proportion of business affairs were conducted over the telephone. The internet…
Getty Images Tully spent much of his journalist career covering India The broadcaster and journalist Sir Mark Tully – for many years known as the BBC’s “voice of India” – has died at the age of 90. For decades, the rich, warm tones of Mark Tully were familiar to BBC audiences in Britain and around…
Lloyd Matthew, Co Founder and CEO. Untapped.AI, a South African AI consultancy, is rapidly gaining national attention after becoming the first local provider to deploy an AI voice agent that routes calls entirely through a South African call exchange. This breakthrough enables businesses to reduce call costs by up to 50% compared to AI voice…
Professor Francisca Onaolapo Oladipo has joined the ranks of Nigerians flying the country’s flag in the international community. No too long ago, Oladipo, who is the vice chancellor of Thomas Adewumi University, Oko-Irese, Kwara State, was elected to serve on the executive committee of the Committee on Data of the International Science Council (CODATA) from…
Watch: Images, cassettes and high-profile figures – What’s in the latest Epstein files? The release of thousands of pages of documents related to the late sex offender Jeffrey Epstein’s abuse has left some who were anxiously awaiting the files disappointed. The documents’ release was prompted by an act of Congress that directed the US Justice…
Ethiopia and India have reaffirmed their commitment to strengthening Africa’s voice in global decision-making, said Sudhakar Dalela, Secretary (Economic Relations) in India’s Ministry of External Affairs. Speaking to the media after Prime Minister Narendra Modi’s visit to Ethiopia, Dalela highlighted the warm reception by Ethiopian Prime Minister Abiy Ahmed and described the discussions as “productive…
