Rennie Naidoo, Professor of Information Systems at the Wits School of Business Sciences. South Africa’s public sector does not suffer from a lack of digital ambition. Strategies are written, systems are procured, platforms are launched and progress is reported with confidence. Yet step inside many departments, agencies and public entities, and the lived reality is…
Solly Malatsi, communications and digital technologies minister. (Source: South African Government News Agency.) Cabinet has approved the publication of the Draft South Africa Artificial Intelligence (AI) Policy for public comment, it said at the end of last week, with the policy likely to be implemented in the 2027/28 financial year. “The aim of the AI…
MTN South Africa has launched Pi, a fully digital network operator that runs on MTN’s infrastructure but operates as a standalone brand – the first to carry what the group calls an MTN “endorsement”. Pi, which went live on Monday, offers both mobile and home 5G connectivity through an app- and web-based platform. There are…
The author, ACT CEO Nomvuyiso Batyi For millions of South Africans, a mobile phone is far more than just a device – it is their social life, work and connection to the world. Mobile networks support financial transactions, online shopping, education, healthcare and access to essential services. As South Africa becomes more digitally connected, protecting…
Parent Sense team Tové de Chazal Gant and Meg Faure. South African-founded digital platform Parent Sense has been selected to participate in the Thrive Centre Innovation Hub’s 2026 fellowship at Georgetown University in Washington, DC. Founded by occupational therapist Meg Faure, Parent Sense supports families during pregnancy and the early years of a child’s life….
Daniel Acton, Chief Technology Officer at Accelera Digital Group (ADG). As South African enterprises accelerate their adoption of AI agents, a critical shift is under way, combining opportunity with unprecedented risk. These agents are no longer simple assistants; they can act by processing transactions, accessing sensitive client files, initiating workflows and interacting with core business…
Bruce von Maltitz, CEO of 1Stream. While traditional automated systems have long supported the foundations of digital customer service in SA, the integration of AI voice agents is a turning point that will revolutionise the way consumers engage with brands. So claims Bruce von Maltitz, CEO at 1Stream, who explains that for many years, interactive…
International employers are drawn to South African professionals because SA offers cost-effective labour and a skilled workforce in fields such as IT and finance. (Image generated by ChatGPT) South Africa’s growing digital skills shortage is intensifying global competition for ICT and engineering expertise, with countries in Europe, the Middle East and Australia increasingly poaching local…
In this episode of ITWeb TV, Johan Gellatly, MD of Altron FinTech, discusses the company’s several initiatives to boost financial inclusion in South African townships, as well as the challenges the kasi economy is facing in regards to digital payments adoption. #Altron #Fintech #FinancialInclusion Altron FinTech is stepping up efforts to digitise payments within South…
AI shopping tools gain traction, yet most South Africans still prefer human customer service interactions. (Image created with ChatGPT) Artificial intelligence (AI), digital wallets and crypto-currency linked payments are rapidly changing how South Africans shop and transact, according to new research from Visa. The latest Spending Shift Survey was commissioned by Visa and conducted by…
