SAs - eriinfo

Businesses invited to comment on release of SA’s draft financial education policy

eriinfo.com7 days ago03 mins

South Africa has released a draft National Consumer Financial Education Policy for public comment, aiming to strengthen financial literacy and protect consumers from exploitation. Source: Pexels. The proposed framework seeks to improve decision-making, support financial well-being and co-ordinate efforts across the ecosystem in an increasingly digital economy while inviting stakeholders to contribute input before finalising…

AI both boon and bane for SA’s channel

eriinfo.com1 week ago09 mins

Lionel Moyal, co-founder, GrowthGuru.ai. While AI is unlocking new growth within South Africa’s formal ICT channel, it is also disrupting business models and adding complexity due to the rapid pace of change. This forces channel partners to pivot quickly to capitalise on opportunities but also to protect their revenue bases, claim tech industry pundits and…

SA’s R142bn connectivity plan: The real question isn’t funding; it’s execution

eriinfo.com1 week ago08 mins

Mooketsi Mocumi, strategic communications and corporate affairs adviser. South Africa now has something the telecommunications sector has long called for: a costed, structured roadmap to achieve universal, meaningful connectivity. The proposed investment of roughly R142 billion to deliver 100Mbps broadband to all households by 2035 is ambitious, necessary and overdue. But the most important question…

Pre-digital inertia in SA’s public sector: Digital ambition, analogue mindset

eriinfo.com2 weeks ago09 mins

Rennie Naidoo, Professor of Information Systems at the Wits School of Business Sciences. South Africa’s public sector does not suffer from a lack of digital ambition. Strategies are written, systems are procured, platforms are launched and progress is reported with confidence. Yet step inside many departments, agencies and public entities, and the lived reality is…

SA’s AI policy moves to comment phase

eriinfo.com2 weeks ago08 mins

Solly Malatsi, communications and digital technologies minister. (Source: South African Government News Agency.) Cabinet has approved the publication of the Draft South Africa Artificial Intelligence (AI) Policy for public comment, it said at the end of last week, with the policy likely to be implemented in the 2027/28 financial year. “The aim of the AI…

MTN lobs a grenade into SA’s mobile market with Pi launch

eriinfo.com3 weeks ago07 mins

MTN South Africa has launched Pi, a fully digital network operator that runs on MTN’s infrastructure but operates as a standalone brand – the first to carry what the group calls an MTN “endorsement”. Pi, which went live on Monday, offers both mobile and home 5G connectivity through an app- and web-based platform. There are…

SA’s digital economy is booming

eriinfo.com4 weeks ago013 mins

The author, ACT CEO Nomvuyiso Batyi For millions of South Africans, a mobile phone is far more than just a device – it is their social life, work and connection to the world. Mobile networks support financial transactions, online shopping, education, healthcare and access to essential services. As South Africa becomes more digitally connected, protecting…

SA’s Parent Sense chosen for global health tech fellowship

eriinfo.com1 month ago03 mins

Parent Sense team Tové de Chazal Gant and Meg Faure. South African-founded digital platform Parent Sense has been selected to participate in the Thrive Centre Innovation Hub’s 2026 fellowship at Georgetown University in Washington, DC. Founded by occupational therapist Meg Faure, Parent Sense supports families during pregnancy and the early years of a child’s life….

Securing the AI super-user: Why cyber security must lead SA’s agentic future

eriinfo.com1 month ago06 mins

Daniel Acton, Chief Technology Officer at Accelera Digital Group (ADG). As South African enterprises accelerate their adoption of AI agents, a critical shift is under way, combining opportunity with unprecedented risk. These agents are no longer simple assistants; they can act by processing transactions, accessing sensitive client files, initiating workflows and interacting with core business…

AI voice agents poised to revolutionise SA’s digital customer service

eriinfo.com1 month ago08 mins

Bruce von Maltitz, CEO of 1Stream. While traditional automated systems have long supported the foundations of digital customer service in SA, the integration of AI voice agents is a turning point that will revolutionise the way consumers engage with brands. So claims Bruce von Maltitz, CEO at 1Stream, who explains that for many years, interactive…