Customer experience has entered an exciting new phase. Technology is now delivering real, practical benefits for both organisations and customers – not through hype, but through better design, smarter integration and clearer intent. The biggest winners are customers, who benefit from faster resolution, clearer communication and more consistent service – all aligned with rising expectations….
The author, Entersekt’s Andries Maritz Rather than new types of fraud, what we’re seeing in the banking sector is a step change in how adaptable, realistic and efficient existing attack patterns have become. Bots can learn, adapt and personalise continuously once they’re interacting with live systems – and the implications for customer exposure are serious….
Is your CX customer ready? Customer experience has entered an exciting new phase. Technology is now delivering real, practical benefits for both organisations and customers – not through hype, but through better design, smarter integration and clearer intent. The biggest winners are customers, who benefit from faster resolution, clearer communication and more consistent service –…
NewsFeed Fears of a US attack on Iran are again heightened after Donald Trump demanded Tehran submit to his demands or face an attack “like with Venezuela.” Published On 28 Jan 202628 Jan 2026 Click here to share on social media share2 Share facebooktwitterwhatsappcopylink Save
Ukrainian President Volodymyr Zelensky has said a peace agreement to end the war with Russia is “90% ready”, in a New Year address that largely focused on resistance to Moscow’s full-scale invasion. Zelensky said the remaining 10% of the agreement to end nearly four years of conflict would “determine the fate of peace, the fate…
Russian President Vladimir Putin speaks to journalists during his press conference at the VTB Investment Forum ‘Russia Calling!’, on December 2, 2025 in Moscow, Russia. Putin visited an annual forum, hosted by the VTB Group, prior his talk with U.S. special envoy Steve Witkoff. Contributor | Getty Images News | Getty Images Peace talks held…
In this pool photograph distributed by the Russian state agency Sputnik, Russia’s President Vladimir Putin attends a meeting of the Collective Security Treaty Organisation (CSTO) Heads of State Council at the Yntymak Ordo (Palace of Unity) presidential residence in Bishkek on November 27, 2025. Alexander Kazakov | Afp | Getty Images Russian President Vladimir Putin…
President Cyril Ramaphosa confirmed that no United States officials will attend the G20 summit, calling their absence a “boycott of politics”. Minister Ronald Lamola said South Africa is ready to host the summit, despite several countries sending lower-level officials instead of heads of state. South Africa says it is fully prepared to host the G20…
Dimitri Denissiouk, Managing Director, IBA Group South Africa. (Image: IBA South Africa) Hybrid work was a temporary solution until it wasn’t. Until it became an expectation. According to PwC, companies with rigid working frameworks experience higher attrition across key demographics that include women, skilled workers and senior employees.[1] It’s an attrition companies can ill afford,…
Durban — Five years after the COVID-19 pandemic, the threat of new pandemics still looms, and the urgency remains. As the fourth International Conference on Public Health in Africa (CPHIA 2025) began in Durban, South Africa, a big question emerged: Is Africa prepared for the next pandemic? In his opening remarks at a press briefing,…
