Customers have new expectations. Is your CX ready?

Customers have new expectations. Is your CX ready?

Customer experience has entered an exciting new phase. Technology is now delivering real, practical benefits for both organisations and customers – not through hype, but through better design, smarter integration and clearer intent. The biggest winners are customers, who benefit from faster resolution, clearer communication and more consistent service – all aligned with rising expectations….

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The AI fraud crisis your bank is not ready for

The AI fraud crisis your bank is not ready for

The author, Entersekt’s Andries Maritz Rather than new types of fraud, what we’re seeing in the banking sector is a step change in how adaptable, realistic and efficient existing attack patterns have become. Bots can learn, adapt and personalise continuously once they’re interacting with live systems – and the implications for customer exposure are serious….

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Customers have new expectations – is your CX ready?

Customers have new expectations – is your CX ready?

Is your CX customer ready? Customer experience has entered an exciting new phase. Technology is now delivering real, practical benefits for both organisations and customers – not through hype, but through better design, smarter integration and clearer intent. The biggest winners are customers, who benefit from faster resolution, clearer communication and more consistent service –…

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