Speaking at CEM Africa 2026, Rahul Jain, CEO and co-founder of Peach Payments, said bringing in AI but doing it poorly will only make the customer experience worse. In 2026, artificial intelligence (AI) agents are changing the customer experience game. This was the word from Luke Duffell, director of customer service automation and solution engineering…
Ibrahim Sagna spent more than two decades in finance, including at the African Export-Import Bank and the Africa Finance Corporation, before co-founding Silverbacks Holdings, a firm that invests in technology, entertainment, sport and the creative industries. How we made it in Africa editor-in-chief Jaco Maritz spoke to Sagna about the firm’s origins and how it…
The author, Justin Lee The withdrawal of South Africa’s draft National AI Policy is an uncomfortable but instructive moment. Communications & digital technologies minister Solly Malatsi confirmed last month that fictitious — likely AI-generated — citations were included in the draft document without proper verification, and pulled the policy. He called it “an unacceptable lapse” that,…
Danladi Verheijen Interview with Danladi VerheijenCO-FOUNDER and CEO, VEROD Lives in: Nigeria In 2008, Danladi Verheijen co-founded Verod Capital Management, a private equity investment firm focused on West Africa. How we made it in Africa editor-in-chief Jaco Maritz interviewed him about his journey as an investor and the lessons he has learnt along the way….
Mohammed Mosam, Head of Product Growth, Brilliant Link. Being a CFO or finance leader today isn’t about perfect record-keeping; it’s about strategic velocity, the ability to turn information into foresight and foresight into action. Consider the role that artificial intelligence (AI) plays in everyday life, quietly transforming efficiency from the seamless navigation provided by Google Maps…
Communications minister Solly Malatsi. Image: DCDT Communications minister Solly Malatsi said on Friday that government is changing its approach to policy formation in the telecommunications sector by incorporating more input from stakeholders in industry, academia and other sectors of society. Malatsi was speaking to guests at a telecoms industry policy colloquium hosted by the department…
The fundamental rights of society’s most vulnerable – women, girls and gender diverse people – are currently under threat as a fascist right agenda continues to rise. In response, Women Deliver has launched the development of a Feminist Playbook, a co-created strategic document that will be finalized at the Women Deliver 2026 Conference to be…
U.S. President Donald Trump and Russian President Vladimir Putin arrive for a press conference at Joint Base Elmendorf-Richardson on Aug. 15, 2025 in Anchorage, Alaska. Andrew Harnik | Getty Images President Donald Trump is pursuing an unusual strategy — courting Russian President Vladimir Putin, holding fire on Beijing, all the while turning the screws on…
