In a teaching hospital in Kumasi, a young data analyst has already worked out how an AI triage tool could cut waiting times on the ward. In a market in Accra, a trader keeps records by hand that a simple model could turn into the credit history a bank would recognise. In a lecture hall…
The businesses pulling ahead today have redesigned processes so information moves automatically. (Image source: iStock) For years, business growth followed a familiar formula. More customers meant hiring more people. More work meant expanding the team. More administration meant adding another pair of hands to keep things moving. That approach worked when growth was driven by…
Rethinking BI testing or quality assurance isn’t about adding more steps for their own sake; it’s about replacing an impression with a verifiable claim. (Image source: iStock) A dashboard opens. The visuals render cleanly. The numbers look plausible. Someone nods, and the report is deployed. Too many BI report outputs are signed off with nothing…
Hair found in Nancy Guthrie’s home in Arizona is not linked to any potential suspects in her disappearance, federal law enforcement officials said Thursday. In a brief statement, the FBI’s Phoenix office said that “all hair had been resolved and it does not point to a suspect” in the investigation. The FBI declined to comment…
Rio de Janeiro, Brazil — For decades, South Africa has been at the epicentre of the global HIV epidemic. Today, it is becoming the testing ground for what many scientists believe could be the most important advance in HIV prevention since daily pre-exposure prophylaxis (PrEP): a twice-yearly injection that has shown almost complete protection against…
A dedicated customer service management system is invaluable. (Image source: 123RF) There is a saying that customers may forget what you sold them, but they never forget how you made them feel. In today’s competitive business environment, products can be copied, prices can be matched and technology evolves rapidly. Exceptional customer service, however, remains one…
Warning: This story includes descriptions of sexual assault that some readers will find disturbing. A companion essay to Al Jazeera’s Bodies of Evidence: Israel’s Darkest Weapon, directed and executive produced by Awad Joumaa. He was in the next room. The walls were thin. The door between the rooms was open. He could hear everything. In…
Joel Chacko, executive head of cloud services at Vodacom Business South African organisations have largely embraced cloud computing, but industry experts argue that the real challenge is no longer whether to adopt cloud technologies – it is how to manage them to deliver measurable business value. This shift is occurring as organisations increasingly adopt hybrid…
In the world of AI voice technology, the difference between a satisfied customer and a frustrated hang-up is measured in milliseconds. While the global hype focuses on the brilliance of large language models, the real test for South African organisations is whether their telephony infrastructure can keep up with the natural rhythm of human speech….
President Donald Trump is defending remarks from earlier this week when he said he wasn’t factoring in Americans’ financial situation amid efforts to negotiate an end to the Iran war. Subscribe to read this story ad-free Get unlimited access to ad-free articles and exclusive content. “That’s a perfect statement, I’d make it again,” Trump told…
