Fibre isn’t a luxury anymore – it’s as critical as water or electricity – but the service offered by South Africa’s fibre operators certainly doesn’t reflect this reality. While specific data on the average call centre wait times for local fibre network operators is limited, general industry insights suggest that average handle times range from…
Prioritise security without compromising the user experience. In today’s digital world, identity is more than a login, it’s the front door to your customer experience. And as technology continues to evolve, so do the risks and the expectations tied to identity. A staggering 80% of data breaches now stem from attacks on identity. At the…
Digital tools help Famous Brands adapt to changing consumer needs in a connected market. JSE-listed restaurant franchisor Famous Brands is ramping up its investment in consumer-facing technologies, with a focus on digital ordering, payment integration, loyalty platforms and delivery enhancements. According to its latest annual report, the company’s adoption of digital tools is helping its…
Absa CEO Kenny Fihla Absa Group’s new head is aiming to turn the bank’s retail unit into the biggest in South Africa, revamp its regional operations and bring stability to a firm that has seen six top managers in as many years. CEO Kenny Fihla, who was poached from larger rival Standard Bank Group, also…
A Tesla logo outside the company’s Tilburg Factory and Delivery Center. Karol Serewis | Getty Images Tesla CEO Elon Musk said the automaker completed its first driverless delivery of a new car to a customer, routing a Model Y SUV from the company’s Austin, Texas, Gigafactory to an apartment building in the area on June…
The CEM Africa Summit 2025 is set to redefine the future of customer experience (CX) by placing Artificial Intelligence (AI) at the heart of the conversation. With the rapid evolution of AI technologies, the summit will bring together thought leaders, innovators, and industry experts to explore how AI is transforming CX across industries such as…
PORTLAND, Ore. — Twenty-seven states and the District of Columbia on Monday filed a lawsuit in bankruptcy court seeking to block the sale of personal genetic data by 23andMe without customer consent. The lawsuit comes as a biotechnology company seeks the court’s approval to buy the struggling firm. Biological samples, DNA data, health-related traits and…
