GoTyme Bank CEO Cheslyn Jacobs Customers of GoTyme Bank – the digital lender formerly known as TymeBank – face a double change as the company completes its rebrand and migrates users onto an overhauled banking app. Speaking to TechCentral at the bank’s rebrand launch event in Johannesburg last week, GoTyme Bank CEO Cheslyn Jacobs was…
Airtel Africa, has released its financial report for the year ended March 31, 2026, posting a strong performance result in its operations. The telecoms company recorded a strong 24.0 per cent growth in constant currency revenues in FY’26, with reported currency revenues increasing by 29.5 per cent to $6.415 billion, reflecting attractive industry fundamentals and…
Vodacom Group CEO Shameel Joosub Vodacom Group leaned heavily on its Egyptian business and Kenyan associate Safaricom to power a strong set of full-year numbers, even as service revenue growth in its South African home market remained subdued. For the year ended 31 March 2026, group revenue rose 10.1% to R167.7-billion. Service revenue grew 10.6%…
Coca-Cola Beverages Africa (CCBA) has declared 2026 its “Year of the Customer,” underscoring a renewed strategic focus on customer-centric growth during its annual leadership conference and awards ceremony. The event, which brought together more than 100 senior leaders from across the continent, served as a platform to align on business priorities and strengthen execution strategies….
Rimini Street Wins Multiple Stevie® Awards for Sales & Customer Service Excellence Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™, and the leading third-party support provider for Oracle, SAP and VMware software, today announced wins in three categories of the 20th annual Stevie Awards for Sales & Customer Service. This…
Bruce von Maltitz, CEO of 1Stream. While traditional automated systems have long supported the foundations of digital customer service in SA, the integration of AI voice agents is a turning point that will revolutionise the way consumers engage with brands. So claims Bruce von Maltitz, CEO at 1Stream, who explains that for many years, interactive…
Small businesses don’t fail because they don’t work hard. They fail, plateau, or stay “small” because they run out of repeatable growth. One of the most underestimated blockers to scale is customer experience for small businesses, yet it is also one of the least measured drivers of growth. Often in the SME world, CX is…
Customer experience design. (Image: Kohde) Customers can and will judge your entire business from a single interaction. One missed phone call or sharp e-mail reply from a team member who is distracted or pressed for time can quickly become the only story your customer remembers (and shares) about you externally. We don’t intend it that…
Power utility Eskom expands support with a new customer service model. (Photograph: Pixabay.) Power utility Eskom is rolling out a new customer service model that features mobile customer hubs, digital platforms and self-service tools. This, after Eskom chairperson Mteto Nyati told ITWeb that leveraging digital technologies will be key to reducing operational costs and enhancing…
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