Coca-Cola Beverages Africa (CCBA) has declared 2026 its “Year of the Customer,” underscoring a renewed strategic focus on customer-centric growth during its annual leadership conference and awards ceremony. The event, which brought together more than 100 senior leaders from across the continent, served as a platform to align on business priorities and strengthen execution strategies….
Rimini Street Wins Multiple Stevie® Awards for Sales & Customer Service Excellence Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™, and the leading third-party support provider for Oracle, SAP and VMware software, today announced wins in three categories of the 20th annual Stevie Awards for Sales & Customer Service. This…
Bruce von Maltitz, CEO of 1Stream. While traditional automated systems have long supported the foundations of digital customer service in SA, the integration of AI voice agents is a turning point that will revolutionise the way consumers engage with brands. So claims Bruce von Maltitz, CEO at 1Stream, who explains that for many years, interactive…
Small businesses don’t fail because they don’t work hard. They fail, plateau, or stay “small” because they run out of repeatable growth. One of the most underestimated blockers to scale is customer experience for small businesses, yet it is also one of the least measured drivers of growth. Often in the SME world, CX is…
Customer experience design. (Image: Kohde) Customers can and will judge your entire business from a single interaction. One missed phone call or sharp e-mail reply from a team member who is distracted or pressed for time can quickly become the only story your customer remembers (and shares) about you externally. We don’t intend it that…
Power utility Eskom expands support with a new customer service model. (Photograph: Pixabay.) Power utility Eskom is rolling out a new customer service model that features mobile customer hubs, digital platforms and self-service tools. This, after Eskom chairperson Mteto Nyati told ITWeb that leveraging digital technologies will be key to reducing operational costs and enhancing…
IE 11 is not supported. For an optimal experience visit our site on another browser. Now Playing Viral Starbucks ‘Bearista’ cup creates customer frenzy 00:37 UP NEXT Dallas Cowboys honor Marshawn Kneeland 00:28 Trump responds to FAA plans to cut number of flights 00:20 Boston expo showcases latest in robotics 00:55 Trump announces deal with…
PartServe site gets major upgrade. PartServe Channel Support, which positions itself as a leading distributor and service partner for IT parts and consumer electronics, is proud to announce the launch of its newly redesigned website, set to go live on 5 November 2025 at www.partserve.co.za. The new site represents a major upgrade in both functionality…
Graham Douglas, chief customer and revenue officer at Mimecast. Global cyber security firm Mimecast has appointed Graham Douglas as chief customer and revenue officer with the mandate to unite customer success, sales and go-to-market strategy and secure growth. Mimecast notes it has over 42 000 customers globally (4 400 of which are based in SA)…
FNB CEO Harry Kellan. First National Bank’s (FNB’s) digitally-active customer base grew to 7.78 million, from 7.35 million in 2024. This is based on the bank’s financial results for the year ended 30 June, with its customers increasingly adopting digital payment methods over the years. FNB’s digital channels include mobile banking (USSD), online banking and…
