The author, Telviva’s Martie de Beer Every business in South Africa will understand just how competitive the enterprise market has become. It’s a story about more than technology advances for businesses. It is a story underpinned by customers who have more choice than ever before. Because of this, customer experience (CX) has become a decisive…
Hisense South Africa marked three decades in the country on 29 October with its 30th Anniversary Customer Conference. Themed around the company’s 30-year development journey and its RGB Mini technological innovation, the event reflected on Hisense’s roots in South Africa and its growth alongside local partners and set out a collaborative vision for the next…
A record-breaking hack at Binance, the world’s largest cryptocurrency exchange, is a reminder of the risks investors take when trusting a company to hold their digital tokens. Binance said Friday that the security breach affected about $6.3 billion in client assets, making it the largest crypto hack on record. Around $3 billion of the affected…
Value trumps loyalty and status: purchasing behaviour’s new fuel After the shock of the latest fuel price increases to close to R30 p/l for diesel and almost 27 p/l for petrol, commuters across the nation are feeling the sharp pinch of prices at the pumps. So high has the fuel price risen – from R20…
Airtel Africa has reiterated its commitment to delivering unmatched experience to its 183.5 million customers through continuous investment in its network, advanced technologies and strategic partnerships to further expand its coverage and capacity to drive digital and financial inclusion on the continent. Airtel Africa’s CEO, Sunil Taldar, who gave the commitment in a statement, said:…
Airtel Africa has reaffirmed its commitment to improving customer experience through continued investment in its network, advanced technologies and strategic partnerships aimed at expanding coverage and capacity across its 14 markets. The telecommunications group, which serves 183.5 million customers, said the investments are intended to strengthen connectivity and support greater digital and financial inclusion across…
Nairobi — Nairobi-based advertising technology firm Suss Ads is expanding beyond advertising technology into enterprise customer-experience software, betting on artificial intelligence to help businesses manage growing volumes of customer conversations across digital platforms. The company has launched Suss CX, an AI-powered customer-experience platform that brings conversations from WhatsApp, Telegram, Facebook Messenger and Instagram into a…
The author, Backspace Technologies COO Graeme Thomson The telecommunications industry is known for being slow and transactional, with larger players setting the terms in a cold, utility-driven relationship. However, as organisations of all sizes will attest, scaling requires moving beyond a vendor just “selling the plumbing”, so to speak. Growth and scale depend on organisations…
The Courier Guy, a leading South African courier, has been at the forefront of local delivery services for more than 25 years. Given the nature of the business and shifting user behaviours, gaining a single view of customer communications became crucial for the company. By partnering with Telviva, The Courier Guy has been able to…
Hungry Lion says it uses cryptographic techniques and access control mechanisms. (Photograph: Hungry Lion) Hungry Lion customer credentials appear to have been exposed for around nine months, with cyber security researchers identifying compromised accounts linked to the fast-food chain’s online customer portals. GalaxyWarden, pen-tester Brandon Audeh’s website, recently posted that Hungry Lion had been hit…
