At a start-up office in Bengaluru, developers are fine-tuning AI chatbots that talk and message like humans. The company, LimeChat, has an audacious goal: to make customer service jobs almost obsolete. It says its generative AI agents enable clients to slash by 80% the number of workers needed to handle 10 000 monthly queries. “Once you…
The Manufacturing Centre of Excellence will partner with OEMs to teach new energy vehicle skills. The Automotive Industry Development Centre (AIDC) is preparing to launch a skills development training centre in Pretoria, to upskill automotive workers and train students in a range of new energy vehicle (NEV) skills. The Manufacturing Centre of Excellence, which will…
Transnet group chief information officer Pandelani Munyai. Transnet, South Africa’s state-owned rail, ports and pipeline company, is continuing with its digital transformation drive as it readies for a hybrid cloud future. The company has announced the completion of a private cloud data centre in Durban, as well as a Gauteng-based colocation facility in partnership with…
Addis Ababa — South African President Cyril Ramaphosa used his UN General Assembly address to call for a stronger, fairer multilateral system that meets the needs of Africa and the Global South. Marking the UN’s 80th anniversary, he said the organisation’s founding promise of peace, development and human rights remains vital but is under threat….
Young people in Africa have led powerful advocacy, innovation, and community-level responses during health emergencies such as COVID-19, Ebola, and the ongoing fight against HIV/AIDS. Africa CDC recognizes young people as critical agents of change. With over 65% of Africa’s population under the age of 35, the youths are not just the future–they are central…
Panellists discuss building Africa’s digital infrastructure backbone at the Nedbank CIB ICT Conference. (Photograph by E-Image) The provision of reliable energy is the top barrier encountered by data centre operators in their operations in South Africa and the rest of Africa. This was highlighted yesterday during a panel discussion at the 2025 Nedbank CIB ICT…
Some 2.2 billion people worldwide still lack access to safely managed drinking water services, according to the World Health Organization (WHO) – an increasingly urgent challenge as demand for safer access to the vital resource grows. Currently underway in Stockholm from 24 to 28 August, the 35th World Water Week meeting highlights the crucial link…
Why AI in the contact centre is only as good as your strategy. Artificial intelligence is everywhere in business conversations right now. In the contact centre space, it is often hailed as the next great leap forward, promising to transform customer interactions, improve efficiency and drive significant cost savings. Yet, for every success story there…
Stricter and more widespread use of biometric authentication by mobile operators could help reduce the growing Sim-swap fraud menace in South Africa, according to the Communications Risk Information Centre (Comric). Comric is a shared intelligence hub set up by the big operators, including Vodacom, MTN, Cell C and Liquid Intelligent Technologies, as a joint effort…
Christopher Geerdts, MD of BMI-T. The rapid growth of cloud computing and AI is creating major opportunities for South African service providers – but also widening the digital divide. This was the key message from Christopher Geerdts, MD of BMI-T, during his keynote address at the ITWeb Cloud and Data Centre Summit, held on 7…
