COJ squabbles with Action SA over call centre outage

COJ squabbles with Action SA over call centre outage

The City of Johannesburg’s call centre was only down ‘temporarily’. (Graphic: Nicola Mawson | Freepic, Pexels & Wikimedia Commons.) Action SA has lambasted the City of Johannesburg after its call centre went offline, saying this is “deeply concerning and wholly unacceptable” while criticising the city’s financial management and investment in critical infrastructure. The city, in…

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Africa’s data centre evolution: AI, edge computing and new energy demands

Africa’s data centre evolution: AI, edge computing and new energy demands

Wojtek Piorko, MD for Africa at Vertiv. Artificial intelligence has moved rapidly from experimentation to core infrastructure, bringing with it new demands on data centres worldwide. Since the launch of ChatGPT in November 2022, the AI conversation has accelerated dramatically – evolving from early curiosity to a strategic priority for organisations across industries. “In just…

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BMW’s Midrand centre gears for next-gen EV tech

BMW’s Midrand centre gears for next-gen EV tech

BMW Group South Africa’s regional distribution centre in Waterfall, Midrand, supplies BMW, MINI and BMW Motorrad parts to retailers across southern Africa. (Photo: Supplied) BMW Group South Africa has established a storage and handling area for sixth-generation battery components at its regional distribution centre (RDC) in Midrand, preparing its local after-sales network for the Neue…

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Afrizan People Intelligence BPO launches Cape Town contact centre, delivering world-class CX and creating sustainable youth employment at scale

Afrizan People Intelligence BPO launches Cape Town contact centre, delivering world-class CX and creating sustainable youth employment at scale

The ribbon cutting ceremony at Afrizan’s new contact centre. Afrizan People Intelligence BPO has opened a new contact centre in Cape Town, expanding its national footprint and creating employment opportunities for hundreds of young South Africans. The launch marks the next phase in the company’s rapid growth trajectory and strengthens its position as a high-performance…

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Africa: New Coalition Puts Children’s Rights At the Centre of the AI Age

Africa: Merck Foundation, Tata Centre Train Health Workers in Oncology

Twenty-seven African countries, including Ghana, have benefited from specialised oncology training under a partnership between the Merck Foundation and the Tata Memorial Centre (TMC). The initiative, which is aimed at strengthening cancer care and addressing the shortage of oncology specialists across the continent, has so far awarded 141 scholarships to doctors, nurses and other healthcare…

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Africa: New Coalition Puts Children’s Rights At the Centre of the AI Age

Africa: Migration Takes Centre Stage At CSPOC Africa Conference Opening

The issue of migration featured prominently during the opening of the 19th Conference of Speakers and Presiding Officers of the Commonwealth Africa Region (CSPOC Africa), currently underway at Emperors Palace in Ekurhuleni. The conference has brought together representatives from more than 50 African countries, including Speakers, Presiding Officers and heads of provincial legislatures, to deliberate…

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Africa: New Coalition Puts Children’s Rights At the Centre of the AI Age

Africa: The Knowledge Centre of the Secretariat of the Who Framework Convention On Tobacco Control Is Strengthening the Skills of National Experts in Tobacco Taxation.

The Knowledge Center of the Secretariat of the WHO Framework Convention on Tobacco Control is strengthening the skills of national experts in tobacco taxation. Praia, Cape Verde. With the aim of creating a learning platform to facilitate the exchange of experiences between countries and partners, gather lessons learnt, and support the development of future strategies…

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