Absa shifts from agentic AI experimentation to execution

Absa shifts from agentic AI experimentation to execution

Absa chief digital officer Subash Sharma. (Photograph by Lesley Moyo) Absa is increasingly deploying agentic artificial intelligence (AI) capabilities, and has upgraded its AI virtual assistant, Abby. The big-four bank’s digital future was unveiled yesterday during its inaugural Digital AI Conference in Sandton, Johannesburg, to industry stakeholders and media. Chief digital officer Subash Sharma said…

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Agentic AI poised to disrupt banking

Agentic AI poised to disrupt banking

Sergio Barbosa, CEO of FutureBank. Sergio Barbosa, CEO of fintech firm FutureBank, says traditional, rule-based and rigid automated technology is giving way to agentic AI to enable intelligent, adaptive and customer-centric banking. Agentic AI represents the future of financial services, adds Barbosa. “Traditional automation relies on fixed rules, which limits adaptability and intelligence. Agentic AI,…

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