Absa’s AI chatbot reaches 1.6m users
Johnson Idesoh, group chief information and technology officer, Absa Group. (Photograph by Lesley Moyo) Absa Group says its agentic artificial intelligence (AI)-based chatbot handles over 100 000 queries per month from approximately 1.6 million users. This, as the banking group continues to modernise its core platforms, positioning technology as a strategic lever for growth across…
