ITWeb TV: AI has ushered in a new work order, says Salesforce
Salesforce’s Linda Saunders explains the impact of AI on CRM, ICT channel and work force in general. AI continues to impact business operations, most notably in customer relationship management (CRM) and customer experience (CX). According to Linda Saunders, country manager and senior director of solution engineering for Africa at Salesforce, the technology also influences the ICT supply…