The gap between your business communications stack and your CRM is where your team’s productivity goes to die. In a high-velocity digital environment, siloed channels aren’t just an operational hurdle – they are a technical liability that compromises data integrity and scaling potential. When your voice and digital channels operate independently of your CRM, you’re…
The author, Telviva’s Rob Lith Even as South African organisations embrace online and collaborative working, along with remote and hybrid working environments enabled through tools such as Microsoft’s productivity suite, voice calling has remained a separate system, often because of the technical challenges and high costs associated with integration. It is not ideal for an…
Clara Wicht, Head of Product and Marketing at Telviva. (image: Telviva) Telviva, which positions itself as a market leader in cloud-based communications, recently unveiled its six-month product roadmap, outlining its strategic vision and upcoming innovations, defined not by the sole introduction of new features, but by actively listening to customers, monitoring market trends and focusing…
