A dedicated customer service management system is invaluable. (Image source: 123RF) There is a saying that customers may forget what you sold them, but they never forget how you made them feel. In today’s competitive business environment, products can be copied, prices can be matched and technology evolves rapidly. Exceptional customer service, however, remains one…
Every time the FIFA World Cup comes around, Africa dreams. From the streets of Lagos to the townships of Johannesburg, from the neighborhoods of Casablanca to the villages of Senegal, millions of children watch the world’s biggest football tournament believing that one day they too will wear the colors of their nation on football’s grandest…
A tragic accident in Katy, Texas, has left one woman dead after a Tesla Model 3 equipped with an active automated driving assistance system crashed directly into a residential home. According to the Harris County Sheriff’s Office, the driver, Michael Butler, had the vehicle’s automated system engaged at the time of the Friday night collision….
Informal apprenticeships remain Africa’s largest skills development system, providing training opportunities to millions of young people and workers who would otherwise lack access to formal training. This was one of the highlights at the third annual regional conference of the Sub-Saharan Africa Skills and Apprenticeship Stakeholders Network held in Abuja, Nigeria, last week. The Ministry…
Yoco has snapped up Dyner.ai. Fintech firm Yoco has acquired Dyner.ai, an AI-native operating system built for restaurants and independent businesses, for an undisclosed amount. In a statement, the company says the acquisition marks a step in Yoco’s evolution from a payments company into a broader commerce and operations platform for independent businesses. It notes…
Most tracking systems are designed to operate in stable environments, where connectivity is assumed and visibility is continuous. That assumption no longer holds. In South Africa, the communication layer that underpins asset tracking is increasingly being targeted as part of the attack itself. What was designed as an enabler of visibility has become a point…
Secretary of State Marco Rubio said Friday that it “would be lamentable” if a United Nations Security Council resolution on the Strait of Hormuz didn’t pass, adding: “Let’s see if the United Nations still works.” The draft resolution, tabled by Bahrain, calls on Iran to immediately stop its attacks and threats against vessels in the…
STORY HIGHLIGHTS In Benin, undocumented citizens now have access to education, credit, and essential services thanks to a national ID reform. The government-led “C’est Moi” card, supported by the World Bank’s WURI project, has already reached more than 7.7 million people. By facilitating access to legal identity, the project is paving the way to employment,…
Cruise ships are convenient floating hotels by which to see far-flung parts of the world – but as an epidemiologist, I know they are also everything an infectious pathogen could want: thousands of strangers packed into enclosed spaces for days or weeks, sharing dining rooms and high-touch surfaces such as elevator buttons and handrails, breathing…
Home affairs minister Leon Schreiber has gazetted draft regulations that pave the way for a smartphone-based digital identity system in South Africa, with banks and other private-sector “trusted entities” potentially able to operate enrolment points and receive automatic updates from the national population register. The draft amendments (PDF) to the identification regulations of 1998, gazetted…
