Africa: Suss Ads Bets On Ai to Transform Customer Service Across Africa
Nairobi — Nairobi-based advertising technology firm Suss Ads is expanding beyond advertising technology into enterprise customer-experience software, betting on artificial intelligence to help businesses manage growing volumes of customer conversations across digital platforms. The company has launched Suss CX, an AI-powered customer-experience platform that brings conversations from WhatsApp, Telegram, Facebook Messenger and Instagram into a…