Dion Millson, Head of AI Strategy at Connect. As operators embrace digital channels to enhance customer experience (CX) and meet evolving consumer engagement preferences and trends, the omnichannel contact centre has become the established benchmark for service delivery. By Dion Millson, Head of AI Strategy at Connect. Unlocking omnichannel capabilities allows contact centres to meet…
Johannesburg — The 12th South African AIDS Conference opened this week at Emperor’s Palace in Gauteng, South Africa, as pressure mounted on health systems in the host country and the region. The conference, which runs from September 8-11, drew about 1,400 delegates under the theme Unite for Change, Empower Communities and Redefine Priorities for HIV/AIDS….
South African companies have taken widely divergent approaches to their work-from-home polices as the Covid-19 pandemic and lockdowns recede into memory. While some have embraced the remote work culture, others have adopted a hybrid approach in an effort to strike a balance between the social benefits of in-person interactions and the freedom of remote contribution….
For many women entrepreneurs, stepping away from the business they’ve built is not just a professional decision, it’s a deeply personal one. Years, sometimes decades, of sacrifice, vision and resilience are tied to the company’s name, culture, and success. So, when it’s time to talk succession or exit strategies, the conversation isn’t just about financials…
As the retail calendar barrels toward Black Friday and the festive season, brands are bracing for what could be a very unpredictable peak period. The economic landscape is volatile, consumer behaviour is shifting, and external pressures, from tariffs to supply chain disruptions, are mounting. Why This Year’s Peak Will Be Different “This year’s retail holidays…
Trade Link CEO Ahmed Laher A lot goes on behind the scenes when major South African retailers modernise or migrate their IT systems. For key implementation partners like Trade Link, planning and preparation can start years before the project begins. Trade Link, a specialist in retail IT systems, supports over 50% of leading FMCG retailers…
SEO in the age of AI is no longer optional – it’s essential. As search engines evolve with tools like Google’s AI Overviews, content creators and digital marketers must adapt. Here’s how to stay visible, relevant, and competitive in this rapidly shifting landscape. Getting Google’s “AI Overviews” to highlight your site comes down to: The…
All the world’s most successful leaders and top performers, whether Fortune 500 CEOs or a chart-topping artists, view the pursuit of mastery as a continuous journey, not a destination. What separates the top 1%, though, isn’t just their initial success, but their relentless commitment to growth long after others plateau. Think Warren Buffett, who is…
Franchising can be a risky game. It’s relatively easy to find potential franchisees with the money to invest, but true success lies in ensuring quality franchisees that fit the profile of a successful franchisee for your specific brand. At a recent franchising mentorship event hosted by Nedbank and Franchise Coaches, Ayabulela Njingolo, Chairperson of the…
