Who answers when an AI agent gets it wrong? (Image source: iStock) Imagine an AI agent processes a customer’s refund without a person reviewing the case. It reviews the complaint, interprets the returns policy, processes the payment and closes the case. The entire interaction takes seconds, and everyone is satisfied until finance discovers that the…
Blu Label Unlimited Group co-CEO Mark Levy Blu Label Unlimited’s energy unit has started building its first power plant: a R360-million solar project at the Springs Fresh Produce Market that will supply electricity to the City of Ekurhuleni for 20 years. BluEnergy and its development partner, IBS Crafts, broke ground on the 25.6MWp (megawatt-peak) plant…
Microsoft said its new laptop containing an Nvidia AI chip will start at $2,599, as the software maker tries to bring more artificial intelligence capabilities to its consumer devices. The Surface Laptop Ultra is now available on preorder and will begin shipping on Oct. 16, Pavan Davuluri, Microsoft’s executive vice president of Windows and devices,…
Billy Mashele, lecturer in the Department of Construction Economics and Management at the University of Cape Town. Every artificial intelligence (AI) conversation in South African business right now starts in the same place: what can it do? Vendors demo capabilities, conferences rank models and boards ask for “an AI strategy” as if the technology were…
The euro steadied near its lowest in a month on Wednesday, nursing steep losses this week as investors counted the cost of the U.S.-EU trade pact. Olena Malik | Moment | Getty Images Hello, this is Leonie Kidd coming to you from London. Welcome to another edition of CNBC’s Daily Open. In a jittery market,…
The author, Backspace Technologies COO Graeme Thomson The telecommunications industry is known for being slow and transactional, with larger players setting the terms in a cold, utility-driven relationship. However, as organisations of all sizes will attest, scaling requires moving beyond a vendor just “selling the plumbing”, so to speak. Growth and scale depend on organisations…
Last week, during a discussion with African vaccine manufacturers, one manufacturer asked me a deceptively simple question: Can the African Medicines Agency help make it easier for a manufacturer to reach multiple African markets without navigating a completely separate process in every country? It is a question I have encountered throughout my career as a…
Tapiwa Mudungwe, iOCO business unit manager: data and analytics. South African businesses are racing to adopt AI, advanced analytics and automation, but many organisations are finding that their investments aren’t delivering the outcomes they expected. This is particularly true in projects where the outcomes required are in fact critical business insights or autonomous AI agents….
The Faranani DocTec stand at last year’s OpenText Summit. Content management and effective governance are critical foundations for AI adoption, with unmanaged data posing an organisational risk and undermining AI progress. This is according to Faranani DocTec, an OpenText Reseller Platinum Partner and Titanium Experience Partner of the upcoming OpenText Summit Africa 2026 in Johannesburg….
Reformation Inc. signage as traders work during the company’s initial public offering (IPO) on the floor of the New York Stock Exchange (NYSE) in New York, US, on Thursday, July 30, 2026. Michael Nagle | Bloomberg | Getty Images Women’s clothing retailer Reformation began trading on the New York Stock Exchange on Thursday at $15…
