Service is everyone’s problem now

Service is everyone’s problem now

If you’re leading technology in a South African organisation right now, you’ve probably felt the same tension: service expectations keep rising, while teams stay lean. It shows up in the small moments that become big problems: A “quick” onboarding becomes three different tickets across three departments. An incident escalates, but no one has the full…

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Crypto Asset Service Providers: The Travel Rule and Regulatory Reporting

Crypto Asset Service Providers: The Travel Rule and Regulatory Reporting

Crypto assets broaden opportunities in the transaction environment but also pose significant money laundering and terrorist financing risks due to their ease of availability, use, anonymity, and decentralised nature. The Financial Intelligence Centre (FIC) classified the overall inherent risks of money laundering for crypto asset service providers (CASPs) in South Africa as “high” following a…

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Africa: ‘Aero Maintenance Facility Will Effectively Service Airlines in W’africa’

Africa: ‘Aero Maintenance Facility Will Effectively Service Airlines in W’africa’

The Director General, Ghana Civil Aviation Authority (GCAA), Rev. Stephen Wilfred Arthur, said Aero Contractors’ Aircraft Maintenance Organisation (AMO) will effectively service all commercial aircraft operating in West and Central Africa approved for maintenance in the facility. Arthur stated this at the weekend after the facility tour of the maintenance facility located at the Aero…

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Civil service skills overhaul on the cards

Civil service skills overhaul on the cards

There are 1.3 million civil servants on the state’s payroll. (Image by 123RF) Government has elevated professionalising the public service workforce as a key priority for state capacity, recommendingadequate training for priority technical skills, among others. This was highlighted recently as Maropene Ramokgopa, minister in the Presidency responsible for planning, monitoring and evaluation, detailed government’s…

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Vodacom service revenue climbs 13% as Egypt and DRC surge

Vodacom service revenue climbs 13% as Egypt and DRC surge

Vodacom Group reported a strong performance for the third quarter ended December 31, 2025, with service revenue rising nearly 13% to R34.6 billion. This growth was primarily fuelled by robust expansion in its international markets, specifically Egypt and the Democratic Republic of Congo (DRC), helping the group track favourably against its medium-term financial targets. Read:…

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a new edge in network visibility for service providers

a new edge in network visibility for service providers

In today’s hyperconnected world, network performance is inseparable from business performance. For executives responsible for delivering reliable services – especially within complex, multi-tenant, or high-demand environments – ensuring end-to-end visibility across the network is no longer optional. It’s essential. Learn more at www.irisns.com Iris vPoller, when integrated with MPLS (multi-protocol label switching) architectures, offers a…

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Eskom intros hybrid customer service model

Eskom intros hybrid customer service model

Power utility Eskom expands support with a new customer service model. (Photograph: Pixabay.) Power utility Eskom is rolling out a new customer service model that features mobile customer hubs, digital platforms and self-service tools. This, after Eskom chairperson Mteto Nyati told ITWeb that leveraging digital technologies will be key to reducing operational costs and enhancing…

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Axelspace: Notice of Signing a Service contract for In-Orbit Demonstration with Pale Blue, Inc.

Axelspace: Notice of Signing a Service contract for In-Orbit Demonstration with Pale Blue, Inc.

Jun Asakawa, Co-founder & CEO of Pale Blue (left in photo) and Yuya Nakamura, President and CEO of Axelspace Axelspace Corporation (“Axelspace”), a leading microsatellite company committed to making “Space within Your Reach,” has entered into a service agreement with Pale Blue Inc. (“Pale Blue”), a company that develops, manufactures, and sells thrusters (engines) for…

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