Sean Lewis and Dees Pillay stopped by the ITWeb TV Biz* studio to talk about the ways in which BCX is transforming how enterprises think about service management. From deflecting service desk tickets and automating everyday queries, to translating voice calls into insights and coaching tools, this is service reimagined from the inside out. #ITWebTVBiz…
IE 11 is not supported. For an optimal experience visit our site on another browser. UP NEXT Cracker Barrel Customers React to Restaurant’s Modern Makeover 03:26 Why Mark Zuckerberg is Under Fire From His Own Neighbors 03:03 CDC Employees Say Misinformation Led to Fatal Shooting 02:05 Series of Carjackings in LA Leads to High-Speed Chase…
NetApp® (NASDAQ: NTAP), the intelligent data infrastructure company, today announced that Amazon FSx for NetApp ONTAP® is now a supported external storage option for Amazon Elastic VMware Service (Amazon EVS) on Amazon Web Services (AWS). Amazon EVS, now generally available, is a new AWS service that allows users to run VMware Cloud Foundation (VCF) directly…
NEW YORK, Jul 16 2025 (IPS) – As delegates gather in New York over the coming weeks for the 2025 High-Level Political Forum (HLPF), we see this moment as a test. A test of whether world leaders are serious about rescuing the Sustainable Development Goals (SDGs) – or content to let the promises of Agenda…
Fibre isn’t a luxury anymore – it’s as critical as water or electricity – but the service offered by South Africa’s fibre operators certainly doesn’t reflect this reality. While specific data on the average call centre wait times for local fibre network operators is limited, general industry insights suggest that average handle times range from…
MONROVIA, July 11, 2025 – The World Bank’s annual Country Policy and Institutional Assessment (CPIA) report for Sub-Saharan Africa, released Thursday, reveals that despite a stable average CPIA score for the region, there is an urgent need for governments in Africa to improve the delivery of essential services to promote inclusive, sustainable growth. The CPIA…
Watch: Donald Trump ducks after loud bangs heard during Pennsylvania rally The US Secret Service issued suspensions for six personnel over failings at one of Donald Trump’s rallies last year, during which a gunman attempted to assassinate the Republican, an official has confirmed. The gathering in Butler, Pennsylvania, when Matthew Crooks fired at Trump and…
What: The African Union Commission (AUC), through its Department of Political Affairs, Peace and Security, in partnership with the Government of Ethiopia through the Ethiopian Civil Service Commission, will host the 10th Continental Africa Public Service Day (APSD). When: 21-23 June 2025 Where: African Union HQ, Addis Ababa, Ethiopia, Registration form to participate in the…
Freight management specialist Special Envoy has introduced Xpress, a new courier service operating exclusively with electric vehicles (EVs). This marks a significant step towards sustainable logistics in South Africa. Read: Bandwidth Blog & Smile 90.4FM Tech Tuesday: Physics turning lead into gold! Xpress’s current operations utilize a fleet of BYD Dolphins for overnight deliveries within…
Business Leadership South Africa CEO Busi Mavuso I was pleased to see the gazetting last week of new rules for how government departments are allowed to procure their IT services. I have written before about the critical role that IT must play in rebuilding a capable state. I warned that the ability of government to…
