Beyond bandwidth: FNOs should prioritise customer service

Beyond bandwidth: FNOs should prioritise customer service

Fibre isn’t a luxury anymore – it’s as critical as water or electricity – but the service offered by South Africa’s fibre operators certainly doesn’t reflect this reality. While specific data on the average call centre wait times for local fibre network operators is limited, general industry insights suggest that average handle times range from…

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Africa: Hlpf 2025 – Civil Society Is Not a Service Provider – We Are the Frontline of Transformation

Africa: 10th African Public Service Day Under the Theme: ‘Enhancing the Agility and Resilience of Public Institutions to Achieve Equitable Governance and Rapidly Address Historical Service Delivery Gaps’, 21 to 23 June 2025

What: The African Union Commission (AUC), through its Department of Political Affairs, Peace and Security, in partnership with the Government of Ethiopia through the Ethiopian Civil Service Commission, will host the 10th Continental Africa Public Service Day (APSD). When: 21-23 June 2025 Where: African Union HQ, Addis Ababa, Ethiopia, Registration form to participate in the…

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Xpress is a new all-electric courier service in South Africa

Xpress is a new all-electric courier service in South Africa

Freight management specialist Special Envoy has introduced Xpress, a new courier service operating exclusively with electric vehicles (EVs). This marks a significant step towards sustainable logistics in South Africa. Read: Bandwidth Blog & Smile 90.4FM Tech Tuesday: Physics turning lead into gold! Xpress’s current operations utilize a fleet of BYD Dolphins for overnight deliveries within…

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