Malatsi backs consumer sentiment on data expiry debate

Malatsi backs consumer sentiment on data expiry debate

ICASA regulations on data expiry seek to help reduce the cost to communicate in SA. Communications minister Solly Malatsi has described the Independent Communications Authority of South Africa’s (ICASA’s) regulatory moves on mobile data expiry as a useful intervention to bring down the cost to communicate. However, he believes the resultant legal deliberations are likely…

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South Africa’s telecoms sector has a customer sentiment problem

South Africa’s telecoms sector has a customer sentiment problem

The telecommunications sector scored lowest in customer sentiment compared to other major industries in 2024, according to the PwC South African Telecommunications Sentiment Index, produced in collaboration with DataEQ. “Sentiment data offers a real-time lens into customer experience performance,” said Liska Kloppers, head of growth at DataEQ. “It empowers brands to act with precision, knowing…

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