As digital banking accelerates, Nedbank is redesigning physical touchpoints rather than abandoning them altogether. Nedbank is testing a new hybrid banking model that combines self-service technology, digital on-boarding and human assistance in retail environments, as banks rethink the role of traditional branches. The big-five bank has introduced a pilot Client Connect Zone, with deployment into…
In a significant leap for South African public service delivery, the Department of Home Affairs and Capitec launched the country’s first self-service terminals on Monday. This new system allows citizens to apply for ID documents directly at bank branches without the need to interact with a customer service consultant, effectively bypassing the traditional administrative bottlenecks…
The department of home affairs and Capitec on Monday launched South Africa’s first self-service terminals that will allow citizens to apply for ID documents at Capitec branches without the need to engage with a customer service consultant. “This partnership with Capitec marks a historic step in transforming how South Africans access their identity documents. By…
The department of home affairs is going to roll out a suite of self-service kiosks as part of its plan to speed up service delivery and eliminate the notoriously long queues in its branches. According to home affairs deputy minister Njabulo Nzuza, the department has already acquired 75 of these terminals, which will make some…
