Bruce von Maltitz, CEO of 1Stream. While traditional automated systems have long supported the foundations of digital customer service in SA, the integration of AI voice agents is a turning point that will revolutionise the way consumers engage with brands. So claims Bruce von Maltitz, CEO at 1Stream, who explains that for many years, interactive…
International employers are drawn to South African professionals because SA offers cost-effective labour and a skilled workforce in fields such as IT and finance. (Image generated by ChatGPT) South Africa’s growing digital skills shortage is intensifying global competition for ICT and engineering expertise, with countries in Europe, the Middle East and Australia increasingly poaching local…
In this episode of ITWeb TV, Johan Gellatly, MD of Altron FinTech, discusses the company’s several initiatives to boost financial inclusion in South African townships, as well as the challenges the kasi economy is facing in regards to digital payments adoption. #Altron #Fintech #FinancialInclusion Altron FinTech is stepping up efforts to digitise payments within South…
AI shopping tools gain traction, yet most South Africans still prefer human customer service interactions. (Image created with ChatGPT) Artificial intelligence (AI), digital wallets and crypto-currency linked payments are rapidly changing how South Africans shop and transact, according to new research from Visa. The latest Spending Shift Survey was commissioned by Visa and conducted by…
Digital transformation outpaces talent supply, forcing local companies to upskill internally. (Image created via ChatGPT) The South African education system’s inability to sufficiently equip students for a technology-driven economy is among the key factors that have intensified the country’s IT skills crisis. This is the sentiment shared by industry pundits from training providers and business…
With cannabis now legal for private use in South Africa, employers must navigate privacy rights, workplace safety and evolving labour law. Here’s what recent court cases mean for your business and its Cannabis Workplace Policy. Whether you are a business owner or you are looking after the HR function in a business, the subject of…
Bridging South Africa’s security technology divide. Across South Africa, the responsibility of protecting communities, infrastructure and businesses falls largely on our dedicated police services and private security organisations. These entities stand on the frontlines of safety, yet too often they do so with outdated systems, fragmented technologies and limited access to the digital tools required…
President Cyril Ramaphosa delivered the 2026 State of the Nation Address at Cape Town City Hall. (Image source: Parliament) From using artificial intelligence (AI) to fight illicit trade, to investment projections to the tune of R50 billion in the local data centre space, these are some of the takeaways from the 2026 State of the…
Self-service and free-to-use Platform ZA is now available to South African tech founders. (Image: Supplied) Technology start-up and investor network Startup Club ZA has unveiled an online platform that facilitates access for the local tech ecosystem. This, as founders struggle to access the right people, meaningful visibility, credible opportunities and trusted resources in a coordinated…
Phil Boyall, Sales and Marketing Director at MoData. South Africa’s banking and payments sector is no longer transforming – it is running live, at speed under scrutiny. Regulatory modernisation, real‑time payment rails and rising financial crime complexity have removed tolerance for delay, uncertainty and operational fragility. What used to be absorbed by batch cycles, manual…
