Salesforce’s Linda Saunders explains the impact of AI on CRM, ICT channel and work force in general. AI continues to impact business operations, most notably in customer relationship management (CRM) and customer experience (CX). According to Linda Saunders, country manager and senior director of solution engineering for Africa at Salesforce, the technology also influences the ICT supply…
Salesforce CEO Marc Benioff participates in an interview at the World Economic Forum in Davos, Switzerland, on Jan. 21, 2026. Chris J. Ratcliffe | Bloomberg | Getty Images Over 1,400 Salesforce employees have signed a letter calling on CEO Marc Benioff to drop potential business with the U.S. Immigration and Customs Enforcement agency, two people…
Speaking at the World Economic Forum in Davos, Salesforce chief executive Marc Benioff has stated that he wants AI regulated before more people die, calling for Benioff has called for stringent government regulation of artificial intelligence, warning that AI models have become “suicide coaches” as he cited multiple deaths linked to chatbot interactions. Speaking at…
NTT Data has acquired South African Salesforce consulting partner Exah, a move aimed at strengthening its Salesforce and AI delivery capabilities across the Middle East and Africa (MEA). Alan Turnley-Jones, CEO of NTT Data in Middle East and Africa | image supplied The acquisition adds Exah’s local technical expertise and track record in customer-focused Salesforce…
Linda Saunders, country manager and senior director of solution engineering for Africa at Salesforce. AI adoption among desk workers has skyrocketed, with daily usage increasing by 233% in just six months, according to the latest Slack Workforce Index released by US tech firm Salesforce. The global study by Salesforce and its company Slack surveyed 5…
