AI adoption rises, but ROI still lags

AI adoption rises, but ROI still lags

The lack of defined entry points means AI is often used in isolated, low-impact ways. (Image source: 123RF) A new field report finds a widening disconnect between organisations’ expectations of artificial intelligence (AI) and the actual outcomes being delivered by the firms using it. The global report, published by tech executive and analyst Kristian Kabashi…

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Agentic commerce rises but trust remains key

Agentic commerce rises but trust remains key

Despite technological shifts, AI-enabled payment is still low when it comes to checkout for South African consumers. (Image source: 123RF) While there has been considerable adoption of artificial intelligence (AI) tools in local shoppers’ decision-making, allowing AI agents to conclude the transaction is still limited. This is one of the findings in the 2026 Stay…

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