Generative and agentic AI are no longer experiments for most customer experience (CX) leaders. According to CallMiner’s 2025 CX Landscape Report, 96% of global customer experience and contact centre leaders believe implementing artificial intelligence (including generative and agentic AI) is key to their CX and contact centre strategies, up from 87% in 2024. That said,…
No fewer than 126 by land and environmental defenders were killed or disappeared in Africa since 2012, with Democratic Republic of the Congo, DRC, accounting for almost two-thirds of these cases. Other cases are Kenya, six; Liberia, six; South Africa, six; Chad, five; Uganda, five, among several others. The data were part of a report…
Cairo, Egypt — Children benefiting from national school meal programmes across the Middle East and North Africa (MENA) increased by 22 percent in the past two years alone, despite conflict, economic downturn and the region’s complex humanitarian landscape. Now reaching 23.5 million children, these programmes are emerging as a strategic investment in education, nutrition, and…
A report by the Coalition for Disaster Resilient Infrastructure (CDRI), a global coalition dedicated to enhancing the resilience of infrastructure systems to climate and disaster risks, has put the average annual loss of infrastructure, including buildings caused by disasters in Africa, at $12.7 billion. According to the report, of the damage, 70 per cent is…
DAKAR/JOHANNESBURG/NAIROBI: Twenty million more children in Sub-Saharan Africa are now receiving school meals through government-led programmes than in 2022, according to the latest edition of the State of School Feeding Worldwide, a flagship global biennial report released today by the United Nations World Food Programme (WFP). The African continent has seen the most significant rise…
OpenAI is set to produce its first artificial intelligence chip next year in partnership with US semiconductor giant Broadcom, the Financial Times reported on Thursday, citing people familiar with the matter. OpenAI plans to put the chip to use internally rather than make it available to external customers, the FT report said, citing one person…
Africa is uniquely positioned to become a central player in the global critical mineral value chain as worldwide demand is expected to more than double by 2040, according to the latest Boston Consulting Group’s (BCG) report, which reveals Africa’s unique opportunity to transform from raw material supplier to strategic industrial partner. The report, which is…
Boomi Named a Leader and Secures Top Score in Strategy Category in Latest iPaaS Report by Independent Research Firm Boomi™, the leader in AI-driven automation, today announced it has been named a Leader in The Forrester Wave™: Integration Platform As A Service, Q3 2025. The report evaluated the 10 most significant iPaaS vendors, and Boomi…
A new report launched by the World Health Organization (WHO) and UNICEF during World Water Week 2025 has revealed that billions of people around the world remain without access to safe water, sanitation, and hygiene (WASH) services, exposing vulnerable communities to disease, poverty, and deepening inequalities. The report on Progress on Household Drinking Water and…
Although access to safe drinking water in rural areas has risen from 50 to 60 per cent between 2015 and 2024, coverage in urban areas has stagnated. A new report has shown that despite progress in expanding access to water and sanitation over the last decade, one in four people globally still do not have…
