CCMA to use ‘pervasive’ WhatsApp for referrals
Nkosikhona Nkosi, chief information officer of the CCMA. (Photograph by Lesley Moyo) The Commission for Conciliation, Mediation and Arbitration (CCMA) plans to deploy a WhatsApp chatbotfor labour dispute referrals, as it eyes tapping into generative artificial intelligence (AI) capabilities. This is according to Nkosikhona Nkosi, chief information officer of the CCMA, in an interview with…