Generative and agentic AI are no longer experiments for most customer experience (CX) leaders. According to CallMiner’s 2025 CX Landscape Report, 96% of global customer experience and contact centre leaders believe implementing artificial intelligence (including generative and agentic AI) is key to their CX and contact centre strategies, up from 87% in 2024. That said,…
When Mary May started buying from third-party sellers on Walmart’s online marketplace, she said she assumed the products she was purchasing were the same as the ones she’d long bought in stores. So in late March when she said she saw a “ridiculous sale” on her favorite Neuriva brain supplements on Walmart‘s marketplace, she bought…
When a public health emergency strikes, every hour counts. Rapid access to medical countermeasures can be the difference between containment and escalation. One of the key pillars of the Africa CDC Supply Chain Framework is strengthening warehousing capacity to enhance emergency preparedness and response through the prepositioning of essential emergency response products. This is being…
South African healthcare practitioners are leading the race when it comes to adopting artificial intelligence (AI), especially in clinical decision-making and exploring the potential of generative AI. Image credit: Pavel Danilyuk on Pexels Nearly two-thirds of these leaders have already rolled out remote patient monitoring solutions across a range of critical care areas, including mental…
Barry Neethling, Chief Technology Officer at First Technology Group, (Image: Supplied) Ethan Mollik, a professor at the Wharton School of the University of Pennsylvania who studies entrepreneurship, innovation and AI, recently wrote an eye-opening article illustrating the phenomenal progress being made by AI. Entitled: ‘The recent history of AI in 32 otters’, the article showcased…
