The telecommunications sector scored lowest in customer sentiment compared to other major industries in 2024, according to the PwC South African Telecommunications Sentiment Index, produced in collaboration with DataEQ. “Sentiment data offers a real-time lens into customer experience performance,” said Liska Kloppers, head of growth at DataEQ. “It empowers brands to act with precision, knowing…
Generative AI tools are driving productivity across a wide variety of industries. The technology has found a lucrative niche in software development, where programmers report an up-to-30% improvement in output. Vibe coding, as AI programming has come to be known, has the highest impact when used by more senior developers, allowing them to prototype and…
Across Africa, democracy is being tested – by rising authoritarianism and military coups as well as a growing disconnect between citizens and the institutions meant to represent them. The latest flagship report from Afrobarometer, a pan African research network, delivers a powerful warning. Citizen Engagement, Citizen Power, released in July 2025, reports that over 60%…
The US president reportedly asked the five African nations at his summit to accept third-country asylum seekers. United States (US) President Donald Trump hosted a mini-summit with five African leaders in the White House last week. It was surprising that he met with African leaders at all, given his stance towards the continent. His choice…
Samantha Hanreck, associate consultant for AI business strategy at the Cyber Security Institute and Rejoice van der Walt, CEO & co-founder, AI Nexus Research, Training and Consultancy. From the urgent need for businesses to move beyond the outdated view that cyber security is merely ‘an IT problem’ to the far-reaching impacts of AI, Africa’s cyber…
Customers on a Delta Air Lines flight from Madrid to New York spent more than a day on Terceira, Azores — a small island in the middle of the Atlantic Ocean — after an engine problem midflight prompted an emergency landing, an airline spokesperson said. There were 282 customers and 13 crew members on board…
