offering - eriinfo

Connect acquires Elerian AI to expand AI services offering

eriinfo.com3 weeks ago07 mins

Dion Millson, Elerian AI founder and CEO. Connect, which positions itself as an international leader in technology-enabled customer experience (CX), has acquired Elerian AI, a specialist in conversational AI-optimised contact centres. This acquisition uniquely positions Connect to provide digital assistants that provide natural, frictionless caller experiences, which allow its customers to scale their contact centres…

GEN2 set to drive digital transformation across Africa through Project Portfolio Office’s best-in-class PPM offering

eriinfo.com2 months ago05 mins

Bruce Moepye, managing director at GEN2. (Image: Supplied) South African digital transformation innovator, GEN2 Enterprise Software, has officially joined Project Portfolio Office’s PPO Partner Programme, cementing a strategic partnership that will help to support organisations across public and private sectors to accelerate their digital transformation journeys through best-in-class project portfolio management (PPM). An important part…