Eskom intros hybrid customer service model

Eskom intros hybrid customer service model

Power utility Eskom expands support with a new customer service model. (Photograph: Pixabay.) Power utility Eskom is rolling out a new customer service model that features mobile customer hubs, digital platforms and self-service tools. This, after Eskom chairperson Mteto Nyati told ITWeb that leveraging digital technologies will be key to reducing operational costs and enhancing…

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AI, automation and the agentic operating model

AI, automation and the agentic operating model

Steve Burke, is the executive for agentic automation at iqbusiness For more than a decade, automation inside banks has been used discreetly and on a distributed basis, principally for task automation. It handled bits of processes, typically within business silos. That limited, incremental approach made sense when robotic process automation (RPA) was deterministic, fragile and…

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TII Launches Falcon Reasoning: Best 7B AI Model Globally, Also Outperforms Larger Models

TII Launches Falcon Reasoning: Best 7B AI Model Globally, Also Outperforms Larger Models

The Technology Innovation Institute (TII), the applied research pillar of Abu Dhabi’s Advanced Technology Research Council (ATRC), has announced the release of Falcon H1R 7B, a next-generation AI model that takes a significant step toward making advanced AI more accessible than ever, by delivering world-class reasoning performance in a compact, efficient, and openly available format….

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Abu Dhabi’s TII Launches Falcon-H1 Arabic, Establishing the World’s Leading Arabic AI Model

Abu Dhabi’s TII Launches Falcon-H1 Arabic, Establishing the World’s Leading Arabic AI Model

The Technology Innovation Institute (TII), the applied research arm of Abu Dhabi’s Advanced Technology Research Council (ATRC), has announced Falcon-H1 Arabic, a newly developed large language model built on a hybrid Mamba-Transformer architecture. Representing a complete departure from previous transformer-based versions, this new model establishes itself as the highest-performing system on the Open Arabic LLM…

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