Something happens when machines get smarter: we start craving the human touch. Across industries, customer experience (CX) is being reshaped by automation, AI and data. Businesses are rushing to keep up with customers who want instant responses, seamless transitions across channels and service that remembers who they are. However, there is a danger in the…
Language technologies like generative artificial intelligence (AI) hold significant potential for public health. From outbreak detection systems that scan global news in real time, to chatbots providing mental health support and conversational diagnostic tools improving access to primary care, these innovations are helping address health challenges. At the heart of these developments is natural language…
Aerial view of the headquarters of Contemporary Amperex Technology Co., Limited (CATL) on February 6, 2025 in Ningde, Fujian Province of China. Vcg | Visual China Group | Getty Images The world’s largest electric vehicle (EV) battery maker is going all-in on international expansion and could shake up the EV market in the process with…
Once viewed as a futuristic concept, the weaponization of Artificial Intelligence (AI) has now become a defining feature of digital warfare. As global powers deploy AI-driven tools in cyber operations, Africa faces mounting challenges due to a widening digital divide, especially in the fast-evolving AI space. While the continent continues to advocate for reparative justice…
