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The department of home affairs and Capitec on Monday launched South Africa’s first self-service terminals that will allow citizens to apply for ID documents at Capitec branches without the need to engage with a customer service consultant. “This partnership with Capitec marks a historic step in transforming how South Africans access their identity documents. By…
For decades, the promise of workplace automation revolved around one simple idea: machines would handle the repetitive tasks so humans could focus on higher-value work. But as artificial intelligence continues to evolve, that narrative is shifting. Today we’re seeing the emergence of a new innovation, agentic AI, where intelligent digital agents automate and also actively…
