
KZN sees contact centre prominence growth
Up to 30% of SA’s GBS workforce is concentrated in Durban, says BPESA. Considered somewhat of a late entrant into the global business services (GBS) space, coastal city Durban is now entrenching itself as a leading GBS hub. This, as 25% to 30% of SA’s GBS workforce is concentrated in the KwaZulu-Natal (KZN) capital city,…