intelligence - eriinfo

Africa’s CX ecosystem should embrace a future with artificial emotional intelligence

eriinfo.com3 weeks ago06 mins

Qaalfa Dibeehi, managing partner, Human2outcome. Artificial intelligence (AI) continues to advance, with developments now extending beyond emotion recognition to emotional engagement with humans. This field, called artificial emotional intelligence (AEI), is becoming increasingly relevant for customer experience (CX) professionals seeking to improve customer interactions. This is according to Qaalfa Dibeehi, managing partner at Human2outcome, who…

Payment trends and APP fraud prevention in the spotlight at ACI World Payments Intelligence Roadshow

eriinfo.com4 weeks ago05 mins

APP scam losses are on the rise, according to ACI Worldwide’s latest Scamscope report. Amid an ever-changing payments landscape, real-time payments are booming, offering significant value for financial institutions. At the same time, Authorized Push Payment (APP) scam losses are on the rise. To unpack these and other key trends in payments and fraud prevention,…

Africa: The Risks Artificial Intelligence Pose for the Global South

eriinfo.com4 weeks ago012 mins

United Nations — Artificial intelligence (AI) is rapidly developing and leaving its mark across the globe. Yet the implementation of AI risks widening the gap between the Global North and South. It is projected that the AI market’s global revenue will increase by 19.6 percent each year. By 2030, AI could contribute USD 15.7 trillion…

The AI intelligence debate: Enhancing or eroding human cognition?

eriinfo.com1 month ago06 mins

Is AI making us smarter or dumber? The proliferation of artificial intelligence (AI) in our daily lives has ignited a thought-provoking discussion about its impact on human intelligence. As AI becomes more sophisticated and integrated into various aspects of society, experts and laypeople alike are grappling with the question: Is AI making us smarter or…

Trump says intelligence director Tulsi Gabbard is “wrong” about Iran’s nuclear program

eriinfo.com2 months ago06 mins

Washington — President Trump on Friday said his director of national intelligence, Tulsi Gabbard, was “wrong” when she testified in March that Iran wasn’t building a nuclear weapon, marking the second time in a week the president has dismissed the assessment of the intelligence director he selected. The White House this week said Iran has…

Zuckerberg bets big on artificial general intelligence

eriinfo.com2 months ago02 mins

Mark Zuckerberg Mark Zuckerberg, the billionaire CEO of Meta Platforms, is setting up a team of experts to achieve so-called “artificial general intelligence” (AGI), or machines that can match or surpass human capabilities, Bloomberg News reported on Tuesday. Zuckerberg is building the new AI team in tandem with a reported investment of over US$10-billion in…