AI-driven automation is helping insurers reduce turnaround times, while strengthening fraud detection and operational efficiency. Artificial intelligence (AI) is rapidly becoming a core part of South African insurers’ operating models, with firms using the technology to automate quoting, accelerate claims processing, strengthen fraud detection and improve customer service. While approaches differ, insurers increasingly view AI…
Like many first-time moms, Nathalia Marin Torres was excited when she found out she was pregnant last August, but she was also a bit nervous. The 33-year-old Colombia native didn’t click with her OB-GYN and felt like she needed more support navigating the health care system in the United States. “When you’re kind of far…
The banking, financial services and insurance sector is navigating an unprecedented convergence of economic and regulatory pressures. Rising cost-of-living pressures, household cash-flow stress, regulatory expansion and new risks linked to climate, fraud, conduct and geopolitical volatility all converge to create a perfect economic storm. Socio-political shifts mean that customers now expect greater transparency, demonstrable concern…
