Why people hate repeating themselves: The psychology of contact centres. There are few phrases in customer service that can change the emotional temperature of a conversation as quickly as: “Can you explain the issue again?” It sounds harmless and sometimes it is even necessary. Yet for the customer, the request can feel like far more…
From a gold collar worn by an enslaved African to music preserved for nearly a century after the Holocaust, a staged reconstruction of a hate radio broadcast or porcelain coffee cups laid out in participatory remembrance, artists in a United Nations discussion on Friday used powerful images to underscore how culture can shape the fight…
A note left by one of the teenage suspects contains general “hate rhetoric”, investigators say.
Across major cities, political entrepreneurs like Jacinta Ngobese-Zuma and Zandile Dabula are staging increasingly bold anti-migrant marches, with little pushback from authorities. As António Guterres condemns the surge in threats and violence, South Africa faces mounting pressure to act before rhetoric turns fully combustible. City by city, South Africa’s two leading anti-foreigner figures – media-facing…
London — Police in London are investigating a suspected antisemitic hate crime after vehicles belonging to a Jewish ambulance service were set on fire early Monday morning. Officers were called to Golders Green, a London neighborhood with a large Jewish population, after receiving reports of a fire. Four ambulances belonging to Hatzola Northwest, a volunteer…
Ilia Malinin, Team USA’s “Quad God” star figure skater and current world champion, shared a video on social media Monday that included highlights, and some lowlights, of his competition so far in the 2026 Winter Olympics in Italy — speaking directly about the huge pressure faced by athletes at the top of their sports. Malinin…
