FNB CEO Harry Kellan. First National Bank’s (FNB’s) digitally-active customer base grew to 7.78 million, from 7.35 million in 2024. This is based on the bank’s financial results for the year ended 30 June, with its customers increasingly adopting digital payment methods over the years. FNB’s digital channels include mobile banking (USSD), online banking and…
Rahana Vally, Director at Brilliant Link. (Image: Supplied) In today’s fast-paced business environment, achieving real-time financial insights is no longer a luxury; it’s a necessity for CFOs to drive strategic decisions and maintain a competitive edge. Yet, many finance leaders in South Africa are still grappling with outdated, legacy systems that stifle agility and innovation….
Generative and agentic AI are no longer experiments for most customer experience (CX) leaders. According to CallMiner’s 2025 CX Landscape Report, 96% of global customer experience and contact centre leaders believe implementing artificial intelligence (including generative and agentic AI) is key to their CX and contact centre strategies, up from 87% in 2024. That said,…
When Mary May started buying from third-party sellers on Walmart’s online marketplace, she said she assumed the products she was purchasing were the same as the ones she’d long bought in stores. So in late March when she said she saw a “ridiculous sale” on her favorite Neuriva brain supplements on Walmart‘s marketplace, she bought…
MTN Group CEO Ralph Mupita MTN Group is preparing a major push into artificial intelligence infrastructure, signalling a strategic shift beyond its traditional telecommunications business. According to a Bloomberg News report on Tuesday, MTN is in talks with US and European firms to co-build data centres across the continent to supply AI computing power to…
SMME early payments: 13 days | Socio-economic transformation spend: R431m The company reported a net loss after tax of R246m, primarily due to provision for expected credit loss (ECL) driven by the economic challenges of its customers. Looking ahead Sentech will continue to focus on accelerating digital transformation, enhancing service delivery, expanding partnerships, and growing…
The West African Institute for Financial and Economic Management (WAIFEM) has declared that gender equity is not just a question of fairness but a strategic imperative for Africa’s long-term growth, innovation, and institutional resilience. The declaration came at the opening of a five-day regional workshop on “Women in Leadership: Understanding Gender Dynamics in the Workplace,”…
Ade Sun-Basorun, CEO of FoodCo Ade Sun-Basorun is the chief executive of FoodCo, a Nigerian retailer and consumer goods company. In this interview, he talks about the company’s growth, the challenges of operating in Nigeria, and the lessons he has learnt in the retail industry. FoodCo was recently ranked by the Financial Times as one…
With the African Growth and Opportunity Act (AGOA) that has anchored U.S-Africa relations since 2000 set to expire on September 30, prospects for extension or renewal grow increasingly slim. Among foundational principles that have anchored AGOA, the key one is the duty-free entry of specific African products into the American market. “AGOA has helped bolster economic growth,…
The African Union has warned the continent loses billions in illicit financial flows each year. Analysts say stopping tax evasion and corruption is just the first step to keeping African wealth in the continent. An estimated US$88 billion (€76 billion) leaves Africa annually through tax evasion, money laundering, and corruption, the African Union (AU) says. In 2015, that figure was…
