The global burden of noncommunicable diseases (NCDs) and mental health conditions represents far more than a health and well-being challenge. The alarming figures – 43 million NCD-related deaths each year and one billion people living with mental health conditions worldwide – underscore the profound economic, equity and development implications of one of the most pressing…
Generative and agentic AI are no longer experiments for most customer experience (CX) leaders. According to CallMiner’s 2025 CX Landscape Report, 96% of global customer experience and contact centre leaders believe implementing artificial intelligence (including generative and agentic AI) is key to their CX and contact centre strategies, up from 87% in 2024. That said,…
and Security Frameworks: Sorrow and Fear The Chairperson of the African Union Commission, H.E Mahmoud Ali Youssouf, has set up a High-level Panel of Eminent Experts to conduct a Comprehensive Review of the African Union Governance, Peace and Security Frameworks. The meetings of the eminent experts, which are to hold on 1-5 September 2025, in…
“Africa must have a greater say in decisions that affect its future,” the UN Secretary-General said on Wednesday, August 20, 2025, at a conference in Japan focused on the continent’s development. This has always been a point of advocacy for African leaders during major discussions that chart Africa’s future, and this position has been supported…
Investment in digital and telecoms infrastructure could help improve service delivery, according to the IRMSA Risk Report. Out of South Africa’s key network industries, the telecommunications industry remains as the one that is “still functional”. As a result, improving the energy, transport/logistics and water industries is paramount, as there is a risk of them becoming…
The Africa Centre for Disease Control (Africa CDC) is set to kick off action towards strengthening and harmonising the framework of policies, procedures, and practices that ensure healthcare data is managed, protected, and used responsibly throughout its lifecycle — health data governance — across the continent. The landmark commitment on health data governance was made…
The new 1GLOBAL HQ is located at the striking new Valley complex in Zuidas, Amsterdam. 1GLOBAL, a technology-driven global mobile communications provider, has established its headquarters in Amsterdam while significantly strengthening its governance framework. These strategic moves position the company for accelerated growth in the global mobile virtual network operator (MVNO) and global mobile virtual…
Findings highlight the potential of education to foster stronger, more accountable political institutions. Abstract This paper investigates how education shapes public attitudes toward transparent and accountable governance in Africa. Much of the research on governance and education has focused on Western contexts, leaving the African perspective underexplored. Afrobarometer surveys show that many Africans consistently support…
Data is the lifeblood of every organisation, driving innovation, enhancing customer experiences and influencing strategic decisions. But managing this invaluable asset has never been more challenging. Hybrid IT environments – where some organisational data sits in the cloud other data resides in on-premises infrastructure – only adds to this complexity. In this second episode in…
The African Union Commission’s Department of Political Affairs, Peace and Security (PAPS), in partnership with the AGA-APSA Platform and the Government of the Republic of Ghana, is pleased to announce the 13th Biennial High-Level Dialogue (HLD) on Democracy, Human Rights, Governance, Peace and Security, taking place end of July 2025 in Accra, Ghana, along with…
