future - eriinfo

Africa’s CX ecosystem should embrace a future with artificial emotional intelligence

eriinfo.com3 weeks ago06 mins

Qaalfa Dibeehi, managing partner, Human2outcome. Artificial intelligence (AI) continues to advance, with developments now extending beyond emotion recognition to emotional engagement with humans. This field, called artificial emotional intelligence (AEI), is becoming increasingly relevant for customer experience (CX) professionals seeking to improve customer interactions. This is according to Qaalfa Dibeehi, managing partner at Human2outcome, who…

Africa

Africa: Fandom, AI, and the Future of Independent Artists

eriinfo.com3 weeks ago011 mins

UBUNTU Ubuntu, Motho ke motho ka batho Umunthu ngumunthu ngabantuA person is a person through other people. The conversation at the center of this post (see videos below) was motivated by a LinkedIn post by Ashish Paul, a recent graduate in Mechanical Engineering from SRM Institute and the Gen-Z Founder of SoundSpire, a music tech…

TCS+ | Vox’s Craig Blignaut on the data boom and the future of Wi-Fi

eriinfo.com3 weeks ago02 mins

Data is like oxygen in the digital era, and people are using more of it. In 2025 alone, global mobile data usage is projected to reach 200 exabytes per month. That is 200 billion gigabytes of data consumed monthly by everything from high-definition video streaming to online gaming and IoT. This trend has implications for…

Takealot taps Mr D to deliver toys, pet food and future growth

eriinfo.com3 weeks ago04 mins

Takealot Group CEO Frederik Zietsman Takealot Group is ramping up on-demand delivery by repurposing its Mr D takeaway food platform to handle pet supplies, toys and other frequently purchased items in a bid to fend off growing competition. Mr D, which before the Covid-19 pandemic focused on doorstep food delivery, has been repositioning itself as…

Funding future jobs | ITWeb

eriinfo.com4 weeks ago014 mins

Evan Jones, Collective X South Africans have become accustomed to bad news, particularly around the country’s dismal unemployment figures. It was around 32.9% in the first quarter of this year, up from 31.9% in Q4 2024, according to Stats SA. The picture is dire for those aged between 15 and 34, and in this segment,…

Huawei South Africa Partners Forum 2025: joining hands for a digital, intelligent future

eriinfo.com1 month ago09 mins

Gene Zhang, CEO of Huawei South Africa Enterprise At its 2025 South Africa Partners Forum, themed “Joining Hands with Partners for a Digital, Intelligent Future”, Huawei unveiled a major upgrade to its “Partner + Huawei” collaboration framework. The refreshed model is designed to build a stronger, more mutually beneficial ecosystem – supporting South African customers…

Africa

Africa: Hospitality’s Future in Africa Lies With Tech-Savvy, Hands-On Generation – Karl Hala

eriinfo.com1 month ago05 mins

The future of Africa’s hospitality industry belongs to a tech-smart, hands-on, and hyper-local generation, according to Karl Hala, Group General Manager of Continental Hotels. Hala spoke at the Hotel Managers Africa Conference in Lagos, where he delivered a keynote titled “Reimagining African Hospitality: Powered by People, Built for the World.” Hala in his address outlined…

Microsoft Sentinel: The future of cyber security for SA enterprise

eriinfo.com1 month ago04 mins

Microsoft Azure – designed by MVT Systems – powered by First Distribution. South African businesses are facing an unprecedented wave of cyber threats ransomware, phishing, insider attacks and increasingly sophisticated adversaries. The old, reactive approach to cyber security no longer cuts it. That’s where Microsoft Sentinel comes in. A cloud native SIEM and XDR solution…

Africa

Africa: Landless and Locked Out – Young Farmers Struggle for a Future

eriinfo.com1 month ago07 mins

Agricultural land is more than just a resource to produce food – for many older adults around the world, a land deed is the only safety net they have as they enter their old age. As a result, they hold onto it tightly. However, this creates challenges by limiting land access for the next generation…

Africa

Africa: Space Is Not the Final Frontier – It Is the Foundation of Our Future – UN Deputy Chief

eriinfo.com1 month ago04 mins

Space technologies are no longer a distant frontier but a critical foundation for daily life and global development, the UN Deputy Secretary-General said on Wednesday. Addressing delegates at a UN forum on peaceful uses of outer space, Amina Mohammed urged greater international cooperation as the world becomes increasingly reliant on satellites for everything from disaster…