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AI has fundamentally changed enterprise support

eriinfo.com3 weeks ago08 mins

Stefan Steinle, executive VP and head of global customer support at SAP. AI is reshaping enterprise support and changing how solution providers think and operate, says Stefan Steinle, executive VP and head of global customer support at SAP, who adds that support has evolved into a strategic driver of business value. Support in this context…

Cyber security response speed is ‘fundamentally broken’

eriinfo.com4 months ago06 mins

Thiery Karsenti, VP EMEA technical solutions at Palo Alto Networks, warned delegates that growing cyber complexity is increasing enterprise risk. Cyber security teams are drowning in tools, and that complexity is contributing to breaches. This is according to Thiery Karsenti, VP EMEA technical solutions at Palo Alto Networks, speaking at Ignite on Tour Johannesburg last week….