FlySafair sees digitisation as a powerful tool to reduce inefficiencies and delays. (Photograph by: Lesley Moyo) Low-cost airline FlySafair has placed technology at the centre of its operations, using digital tools such as artificial intelligence (AI) to streamline processes, cut costs, and improve the passenger experience. This is according to Kirby Gordon, chief marketing officer…
Image: FlySafair FlySafair is turning to artificial intelligence to bolster its low-cost business model – and to deliver a more personalised customer experience usually associated with full-service airlines. Kirby Gordon, chief marketing officer and vice-president of sales and distribution at FlySafair, told journalists on Wednesday that technology is “absolutely key” to helping the airline keep…
FlySafair has become the first airline in South Africa to launch a free AI-powered travel assistant. Named Lindi, the AI interface aims to simplify travel bookings and customer service by offering 24/7 support via WhatsApp. Source: Archive Currently in its Beta phase, Lindi can book flights for single passengers, change a name or seat on…
