fluency - eriinfo

AI fluency key to unlocking real agentic AI value

eriinfo.com4 days ago04 mins

Ruth Hickin, VP of Workforce Innovation at Salesforce. Agentic AI can boost productivity in businesses by removing routine bureaucracy and ‘noise’ from the workplace, but this is only achievable with an AI fluent workforce, says Ruth Hickin, VP of Workforce Innovation at CRM technology firm Salesforce. The company says businesses are looking to emerge as…

Comms dept to up govt workers’ digital literacy, AI fluency

eriinfo.com6 months ago06 mins

The communications ministry will focus on digitally upskilling 30 000 government employees in the 2025/2026 financial year. The Department of Communications and Digital Technologies (DCDT) will embark on the task of improving the digital literacy skills of 30 000 public service employees. So said DCDT deputy minister Mondli Gungubele, during the presentation of the department’s…