Fix - eriinfo

AI alone cannot fix a troubled customer experience

eriinfo.com3 weeks ago03 mins

Nicolas Callegari, founder and CXO, Decapod Customer Experience. The desire to differentiate the business and enhance the customer experience leads companies to “throw AI” at processes, but this does not work, said Nicolas Callegari, founder and CXO at Decapod Customer Experience. This approach leads to the business using resources to try solving problems that don’t…

Africa

Africa: Humans Have Blown Past 6 of 9 ‘Planetary Boundaries’ – Governments Alone Won’t Fix This

eriinfo.com4 weeks ago08 mins

Kaunas, Lithuania — Nearly ten years after the Paris Agreement — a legally binding commitment to reduce greenhouse gas emissions — the gap between climate goals and government actions remains stubborn. The consequences are real: 2024 saw 150 extreme weather events, leading to the highest number of new population displacements recorded in the past 16…