Nicolas Callegari, founder and CXO, Decapod Customer Experience. The desire to differentiate the business and enhance the customer experience leads companies to “throw AI” at processes, but this does not work, said Nicolas Callegari, founder and CXO at Decapod Customer Experience. This approach leads to the business using resources to try solving problems that don’t…
In today’s experience economy, customers aren’t just buying products or services, they are buying the experience too. Having the best product in the market does not mean that customers will be satisfied or remain loyal. Not knowing and understanding your customers experience (CX) is the silent killer of small and medium businesses. Far too many…
The CEM Africa Summit 2025 is set to redefine the future of customer experience (CX) by placing Artificial Intelligence (AI) at the heart of the conversation. With the rapid evolution of AI technologies, the summit will bring together thought leaders, innovators, and industry experts to explore how AI is transforming CX across industries such as…
