Experience - eriinfo

PubNub Powers Historic FIFA Club World Cup 2025™ Broadcast with DAZN, Creating the World’s Largest Virtual Fan Experience

eriinfo.com3 weeks ago03 mins

PubNub, the leading platform for real-time interactive applications, announced its collaboration with DAZN, the leading global sports entertainment platform, to power a groundbreaking broadcast of the FIFA Club World Cup 2025™. This was the first men’s international club football tournament streamed live and free to fans worldwide. Leveraging PubNub’s real-time infrastructure, DAZN delivered an interactive…

Tecnotree Empowering Emtel with a New-Generation Customer Experience

eriinfo.com4 weeks ago04 mins

Tecnotree Empowering Emtel with a New-Generation Customer Experience Tecnotree, a global provider of digital business support systems (BSS), is proud to announce the successful delivery of a future-proof, fully integrated BSS ecosystem for Emtel, marking a significant leap in customer engagement, sales, and service delivery. This press release features multimedia. View the full release here:…

Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an AI-Driven Customer Experience Powerhouse

eriinfo.com4 weeks ago03 mins

Thoma Bravo, a leading software investment firm, announced today that it has entered into a definitive agreement to purchase Verint Systems, Inc. (Nasdaq: VRNT) (“Verint”) in an all-cash transaction reflecting an enterprise value of $2 billion for the company. The transaction is subject to customary closing conditions, including regulatory approvals, and is expected to close…

Africa

Africa: Ajua Merges With Rms to Expand African Customer Experience Reach

eriinfo.com1 month ago04 mins

TLDR Ajua has merged with local feedback platform Rate My Service (RMS) to combine product capabilities and expand into more African markets RMS CEO Ashkay Shah becomes CTO of the merged company, overseeing product development, while Ajua CEO Nyasha Mutsekwa remains The merger aims to strengthen East African operations before re-entering West Africa, including Nigeria,…

AI alone cannot fix a troubled customer experience

eriinfo.com2 months ago03 mins

Nicolas Callegari, founder and CXO, Decapod Customer Experience. The desire to differentiate the business and enhance the customer experience leads companies to “throw AI” at processes, but this does not work, said Nicolas Callegari, founder and CXO at Decapod Customer Experience. This approach leads to the business using resources to try solving problems that don’t…

Customer Experience: The Most Powerful Tool for SME Growth

eriinfo.com2 months ago011 mins

In today’s experience economy, customers aren’t just buying products or services, they are buying the experience too. Having the best product in the market does not mean that customers will be satisfied or remain loyal. Not knowing and understanding your customers experience (CX) is the silent killer of small and medium businesses. Far too many…

CEM Africa Summit 2025: Customer Experience and AI Innovation

eriinfo.com3 months ago09 mins

The CEM Africa Summit 2025 is set to redefine the future of customer experience (CX) by placing Artificial Intelligence (AI) at the heart of the conversation. With the rapid evolution of AI technologies, the summit will bring together thought leaders, innovators, and industry experts to explore how AI is transforming CX across industries such as…