The hidden cost of social media age bans is everyone’s privacy

The hidden cost of social media age bans is everyone’s privacy

Australia’s decision to restrict social media access for children under 16 has attracted global attention. Supporters argue that the measure is a necessary response to growing concerns about cyberbullying, harmful content, compulsive usage patterns and deteriorating adolescent mental health. Similar proposals are now being discussed in Europe and elsewhere. South Africa’s communications minister, Solly Malatsi…

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Service is everyone’s problem now

Service is everyone’s problem now

If you’re leading technology in a South African organisation right now, you’ve probably felt the same tension: service expectations keep rising, while teams stay lean. It shows up in the small moments that become big problems: A “quick” onboarding becomes three different tickets across three departments. An incident escalates, but no one has the full…

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