engagement - eriinfo

Africa

Africa: Faj and Uneca Eager to Deepen Media Engagement On Africa’s Development Priorities

eriinfo.com8 hours ago03 mins

The Federation of African Journalists (FAJ), the Pan-African body of the International Federation of Journalists (IFJ), today met Claver Gatete, United Nations Under-Secretary-General and Executive Secretary of the United Nations Economic Commission for Africa (UNECA), in Addis Ababa, Ethiopia, to discuss strengthening media engagement in Africa’s development priorities and journalism’s role as a public good….

UN closes Somalia mission, ending three decades of political engagement | Conflict News

eriinfo.com5 days ago04 mins

Published On 31 Oct 202631 Oct 2026 The United Nations has closed its political mission in Somalia, ending more than three decades of efforts to help the country rebuild after civil war. The United Nations Transitional Assistance Mission in Somalia (UNTMIS) ceased operations on Saturday after completing a two-year transition requested by the Somali government,…

Finfluencer engagement is not evidence of credibility

eriinfo.com1 month ago07 mins

Legalaes urges consumers to scrutinise creator qualifications, disclosures and commercial interests. (Image created via Gemini) Financial advice on social media is attracting hundreds of millions of views, but a new analysis by Legalaes found that a significant portion of the content carries misleading signals and is produced by creators without demonstrable financial qualifications. The study…

The Courier Guy enhances customer engagement with Telviva

eriinfo.com1 month ago05 mins

The Courier Guy, a leading South African courier, has been at the forefront of local delivery services for more than 25 years. Given the nature of the business and shifting user behaviours, gaining a single view of customer communications became crucial for the company. By partnering with Telviva, The Courier Guy has been able to…

AGOA Reauthorized Through 2028 – A Critical Victory and a Call to Action for Continental Engagement

eriinfo.com1 month ago08 mins

Washington, DC — The AGOA Civil Society Organization (CSO) Network welcomes the U.S. Congress’s decision to extend the African Growth and Opportunity Act (AGOA) through December 31, 2028. This extension ensures continued duty-free access for thousands of African products and strengthens one of the continent’s most important trade frameworks. Africa’s exports under AGOA exceeded US$30…

The best way to automate customer engagement using AI and WhatsApp

eriinfo.com4 months ago09 mins

Mobile customer engagement is undergoing its most significant shift since the rise of smartphones. For years, businesses relied on SMS, e-mail and call centres to manage customer interactions. Then came apps, mobile websites and push notifications – each adding value, but also complexity. Today a new frontier is emerging, driven not by new devices but…

Africa

Africa: Community Engagement, Heritage Decolonisation and Governance in Africa

eriinfo.com5 months ago07 mins

Heritage is for us all, and it connects humanity in space, time and place. However, with colonial occupation, alongside imposed epistemic dominance and centralised systems of heritage governance in Africa, it continues to push communities away from managing their heritage. ALSO READ: Rwandans’ awareness of cultural heritage stands at 76% – survey Colonial orientation presents…

Engagement is not entertainment. It is change management

eriinfo.com5 months ago09 mins

Donve Anderson, Executive Engagement Solutions, Change Logic. Most organisations put enormous effort and financial investment into workforce engagement. Town halls are professionally produced, leadership roadshows are carefully scripted, strategy launches are timed and rehearsed. More often than not, very little actually changes after these interactions. People walk back to their desks, open their laptops and…

Why most workforce engagement changes nothing

eriinfo.com5 months ago09 mins

Most organisations put enormous effort and financial investment into workforce engagement. Town halls are professionally produced, leadership roadshows are carefully scripted, strategy launches are timed and rehearsed. More often than not, very little actually changes after these interactions. People walk back to their desks, open their laptops and carry on exactly as before. The problem…

Africa

Africa: Joint Burayu Declaration On Five Years of Engagement Between the Peace and Security Council of the African Union and the African Peer Review Mechanism (2021-2026)

eriinfo.com6 months ago011 mins

We, the Members of the Peace and Security Council (PSC) of the African Union (AU) and African Peer Review Mechanism (APRM), meeting and marking the fifth (5th) year of our Joint Retreat, in Burayu, Ethiopia, from 29 to 30 April 2026. Recalling the Protocol Relating to the Establishment of the PSC of the AU, particularly…